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Sorry about this trouble. Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.
Hello miss Bali, I have a similar problem. But I don´t saved the document as .ai file, only in .pdf file, and then immediately turned off my computer. A few hours later when I opened the pdf file in illustrator, a window appeared showing that illustrator could partially read the file, an when I opened I lost most of the work, but in the thumbnail it seems that the file is completely there. what do I do? Please help me!
The Windows preview is a raster image embedded in the file. It might have not a lot to do with the actual content.
Are the missing parts there when you open the file in Acrobat?
Well I've to make it over again and its done!
Truthfully, if this only happened to you once in 3 years, you are truly lucky! Saving often is of course the key. I also use AstuteGraphics plug-in AutoSavior so that when I do get a crash, I don't really have any issues.
thanks for your help! it really worked!
So sorry to hear about this trouble. We're currently investigating this issue and need a few more details from you end. For example:
We're here to help, just need more info!