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Cursor Flickers in Illustrator(2019) when Photoshop is open On Mac Mojave

Explorer ,
Feb 09, 2020 Feb 09, 2020

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this exact issue has been consistant with my experience for the past 5 years or so, has nothing to do with OS, or computer. This needs to get fixed before i get a seizure. 

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Explorer ,
Aug 24, 2020 Aug 24, 2020

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if you dont fix this issue in next week im done with adobe. i cant take it anymore

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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Uninstalling that Lavasoft thing didn't fix it for you?

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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i dont even know what lavasoft is nor do i have it

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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This thread has 140 answers in it - there could be a couple of solutions or directions on how to find this Lavasoft thing. Did you read the thread?

 

You could also try and contact Customer Care: https://helpx.adobe.com/contact.html

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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yes read the thread, my issue doesnt have to do with lavasoft.. there are about 20 other threads unrealated to lavasoft that also address my issue.. there is no sollution.. if i delete everything and reinstall everything it fixes the issue for about a day.. thats the best sollution i have found.. again.. it has nothing to do with the machine or anything i have running.. it has to do with having multiple adobe apps open at the same time

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New Here ,
Sep 21, 2021 Sep 21, 2021

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LATEST

just dropping this here to illustrate what he is talking about. Alot of people deal with it. Adobe needs to fix it. https://www.youtube.com/watch?v=KXWSy0xFdyc

 

adobe #flickeringTry www.clubfeast.com for meal delivery from your favorite restaurants and GET $20 with my referral code : jayati3

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Explorer ,
Aug 24, 2020 Aug 24, 2020

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dear adobe, fix this in the next week or [removed by moderator]

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Adobe Community Professional ,
Aug 24, 2020 Aug 24, 2020

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Adobe is going to fix it I am sure. Stay safe!

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Explorer ,
Aug 24, 2020 Aug 24, 2020

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its been over 6 years!!! 

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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It's not a general issue, so someone will need to take  look inside your system, as something is conflicting there.

You answered in another thread where the solution was to uninstall Lavasoft web companion. THat did not fix it for you?

And when you exit Photoshop it's gone?

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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i have had about 10 different computers over the past 6 years, every single one has this issue, i have wiped hard drives clean and only had adobe.. the issue still is here.. if i am not using other programs in conjunction with photoshop its fine.. but if i use indesign and photoshop crazy flicker.. or photoshop with illustraitor crazy flicker.. i am one of the top creative professionals working on earth, working with the top clients and money is not huge issue.. i just really want to be able to use my mouse.. 

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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i also have no idea what lavasoft is, this issue exists on every single persons machine ive ever used.. i guess most people just are used to it??? but if you have photoshop open at the same time as illustraitor or indesign, the cursor in either of these programs (and sometimes in other programs) flickers to the point it impares the ones ability to work... its not an issue with my machine or my software.. i have not seen a machine where this does not occur 

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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also, yes, if i close photoshop, the problem is 100% gone. which is really annoying because i often work using illustraitor, indesign and photoshop, in addition to a bunch of other software open.. its wild because im running a $25,000 mac pro, and paying for the top notch software and i cant get a cursor to work.. to be honest i think CS5 was pretty much the height of adobe products.. it worked fine 10 years ago if i remember correctly.. 

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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There are a couple of threads in Uservoice (which is where this needs to be), but they have close to zero answers or votes.

Such as this one:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31215286-flickering-cur...

 

If you want this fixed, post on Uservoice. The engineers won't see it in this forum.

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Here is a workaround: I have discovered, through reading various fixes for this, that when PS and AI are open at the same time, hiding PS while in Illustrator fixed the problem for me. It's only AI that it flickers, and it does frive one mad. So, hide PS and let us know how that worked.

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Sorry...I see you have already done that. Disregard then

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Explorer ,
Jun 20, 2021 Jun 20, 2021

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they havent fixed it

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Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

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Hi @omegap7,

 

Sorry to hear about your experience. Would you mind sharing more information about the issue? You may share a small video of the workflow with us for better understanding. Please share version of the OS & Illustrator as well. We'll be happy to look into the details & assist you accordingly.

 

Regards,

Ashutosh

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Explorer ,
Jun 20, 2021 Jun 20, 2021

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https://www.youtube.com/watch?v=jJzysLNOS2c

 

it has nothing to do with my system, i have used about 50 computers and it happens in each, but my current specs are

 

Mac Pro (2019), 

2.5 GHz 28-Core Intel Xeon W,

384 GB 2933 MHz DDR4,

AMD Radeon Pro Vega II Duo 32 GB

 

the problem is outlined by all the other users here

 

the curor is unusable in the Adobe program called "InDesign" and the other one called "Illustraitor" when the Adobe program called "Photoshop" is open. Works fine if you close Photoshop, but often times, it is nice to be able to have two adobe programs open at the same time, very wild concept I know but its something some strange people like myself sometimes do. 

ive had this cursor issue for about 7 years, can adobe please fix it...? ive used many different computers..

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