Debugging "This plugin has issues" message while starting Illustrator

[MustenJiruwala]

Hello All

We have developed a Illustrator plugin, the plugin is functioning correctly on our development systems (Windows 10/11 Home), but it fails to load properly on a client's machine running Windows 10 Pro. The only message displayed at startup is "This plugin has issues," without any detailed information.

I am seeking your assistance in identifying the exact cause of this failure. Specifically, I would like guidance on:

1. Where to locate or enable detailed logs for plugin load failures within Adobe Illustrator.

2. Any common compatibility issues between plugins and different Windows editions or with antivirus software such as Kaspersky.

3. Recommended steps to diagnose and resolve this issue.

I have not been able to locate any logs that provide further details on the problem. If additional diagnostics or debugging tools are available, I would greatly appreciate your guidance.

Please let me know if there are any specific logs, configuration settings, or steps that I should follow to gather more information on this issue.

Illustrator version is 27.9.5 (on both systems)

Thank you for your support and I look forward to your assistance.

Madhusudhan

[Anubhav M]

Hello @MustenJiruwala,

We understand that encountering technical issues can be frustrating. Kindly allow me some time to check this with the team.

Thanks,
Anubhav

[MustenJiruwala]

Thanks Anubhav,

I need to know where to locate or enable detailed logs for plugin load failures within Adobe Illustrator. Can you please help ?

[MustenJiruwala]

We have developed and tested an Illustrator 2023 plugin for a client. The plugin is compiled for Windows as well as for Mac. The plugin works well on Windows system as well as on Mac systems in our office. However, at client's office, it is loading on Mac but not on Windows. It shows "Plugin has Issues" and does not load.

We both are using Windows 10 Pro, Illustrator 27.9.5 and the same plugin.

Yet, on client's system its not loading.

How to find the problem so that we can look for a solution?

[Anubhav M]

Hello @MustenJiruwala,

Thanks for your patience. Would you mind sharing a screenshot /screen recording of the error message so we can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav