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dell xps 13 illustrator 2021 not working

New Here ,
Mar 29, 2021 Mar 29, 2021

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Facing serious malfunctions with Illustrator 2021 on laptop Dell xps 13.

After updating from 2020 to 2021, it went slow. Pen Tool was acting funny with line appearing or dissapearing here and there. Some weird numbers appearing on the artboard. But it was working at least..

Today it is imposible to work at all. 

Any action (simply moving object, copy pasting or ANYTHNG) makes it go black screen (not responding) after which action could be performed or not at all. 

Im devastated... Restarting computer does not help.

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi there,

 

Sorry to hear about your experience. I'd request you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if helps to improve the performance of the app.

 

Regards,

Ashutosh

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