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Display turns black sporadically when using Illustrator

New Here ,
Jan 25, 2021 Jan 25, 2021

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I'm using the latest version of Illustrator (25.1) and apparently every time I use Illustrator, my display just turns off sporadically, and then turns back on. It seems like when I move my cursor the effect seems to get worse.

This problem is not present in any other Adobe program or programs/games in general. I already tried uninstalling then reinstalling.

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Please check if your graphic card meets the requirements

https://helpx.adobe.com/illustrator/system-requirements.html

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New Here ,
Jan 25, 2021 Jan 25, 2021

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My GPU is a NVIDIA GTX 1050 Ti 4 GB VRAM, which exceeds the requirements.

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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Is it on the list of supported cards?

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New Here ,
Jan 26, 2021 Jan 26, 2021

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I believe so.

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Adobe Employee ,
Feb 07, 2021 Feb 07, 2021

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Hi there,

 

Apologies for the delayed response. Please make sure your GPU driver is updated to the latest version.

Also, let us know what happens when you disable GPU Performance under Preferences > Performance.

This information would help us assist you accordingly.

 

Regards,

Ashutosh

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