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Document goes into Outline mode, came up with a little box that said "Can't finish previewing."

New Here ,
Oct 17, 2018 Oct 17, 2018

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Hello! I am having an issue with Illustrator.

I have a document that I was working on yesterday with no problem. This morning it went into Outline mode, and came up with a little box that said "Can't finish previewing." Then it switches to Outline mode.

Images in the document are lost.

Is there a way to set it back to standard mode so I can work with images again?

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2018 Oct 26, 2018
Hi,We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.Regards,Srishti

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New Here ,
Oct 17, 2018 Oct 17, 2018

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We believe it to be pixel preview mode that is not available.

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Same happens to me, I'm using a MacBook Pro, for now it seems to work changing the preview mode to CPU (⌘E).

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Having the same issue with Adobe Illustrator CC 2019 freshly installed. On Macbook and Mac Pro.Bildschirmfoto 2018-10-17 um 17.21.36.pngBildschirmfoto 2018-10-17 um 17.15.48.png

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Adobe Employee ,
Oct 17, 2018 Oct 17, 2018

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We would need your help in getting this resolved. Can you please email us on sharewithai@adobe.com

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Explorer ,
Oct 17, 2018 Oct 17, 2018

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I also sent an email to you. If you need any other test I will be happy to help!

Thanks!

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Explorer ,
Oct 17, 2018 Oct 17, 2018

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Exactly the same problem here. It occurs on an apparently fashion way.

And it finally ended with an Illustrator Crash (report already sent to Apple and Adobe)

High Sierra here…

Captura de pantalla 2018-10-17 a las 20.09.53.pngCaptura de pantalla 2018-10-17 a las 20.13.44.pngCaptura de pantalla 2018-10-17 a las 20.13.55.png

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Same issue...Open a file, make a couple of edits or move it around...and boom "Can't Finish Preview" error and then I can't open any documents because the system runs out of RAM Memory.

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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I'm having the same problem. I have work to do - need an answer. Can I get rid of Ill CC 2019?

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Same Here.  This issue is happening so frequently and to so many users.  Obviously Illustrator CC 2019 was not ready for release.

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Same problem here. I'm getting the crash once every 20-30 minutes while working. No crash before updating. Totally unacceptable for a product I pay $50 a month for. Many of us depend on reliable software to meet deadlines and do our jobs. Please fix!

image.png

image1.png

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Having the exact same problem; never had this before updating.

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Explorer ,
Oct 18, 2018 Oct 18, 2018

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Same problem like others.

Mac Pro (Late 2013)

16gb ram

OS: High Sierra 10.13.6

Upgraded to Illustrator CC 23.0 just the other day from prior version.

Will downgrade until this is resolved.

If you don't remember how to install previous versions, follow instructions from here: Install a previous version of any Creative Cloud application

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Explorer ,
Oct 18, 2018 Oct 18, 2018

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Hi guys!

Lot of users are referring this issue.

Please go here:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23...

To add you experience + VOTE in order to prioritise this bug

Also referred on this older post: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33787180-can-t-finish-p...

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New Here ,
Oct 18, 2018 Oct 18, 2018

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Having the EXACT same issues.

Screen Shot 2018-10-18 at 11.37.15 AM.pngScreen Shot 2018-10-18 at 11.37.28 AM.png

I've tried something and seems to be working for now.

Last half hour with no crashes (was crashing every 5 minutes or so before I tried this).

Here's what I did:

1. Unclicked/turned off the GPU Performance Box in preferences (my prefs had it ON/checked as default).

2. Quit Illustrator.

3. Restarted Illustrator.

4. Clicked the GPU Performance back on (I have animated zoom off).

Seems to have fixed it for now.

Screen Shot 2018-10-18 at 11.59.56 AM.png

UPDATE: Had the same error occur after about an hour.

Adobe PLEASE make this fix a TOP PRIORITY!!!!

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Community Beginner ,
Oct 18, 2018 Oct 18, 2018

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same! german version on windows. happens all the time. cannot work anymore

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

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Hi All,

This issue has already been reported to our engineering team and we are working on it. Till then I would suggest to download CC2018 version and upvote this issue here: New update (v23) crashes Illustrator consistently with Can't finish previewing – Adobe Illustrator F...

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

Regards,

Srishti

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Adobe Employee ,
Oct 26, 2018 Oct 26, 2018

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Hi,

We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Regards,

Srishti

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New Here ,
Mar 03, 2021 Mar 03, 2021

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LATEST

I have this same issue now with the new M1 Mac mini... Is there a fix?

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