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Hello,
I'm having an issue with the "send to Illustrator" function in draw, fresco and capture :
I have a macbook pro under under Mojave (10.14.6) and it opens illustrator files send from my iPad (in draw, capture and fresco) without any issue.
The other macbook pro under Catalina (10.15.7) received some files the first day I used draw. Since then, no files are showing up in illustrator on this computer.
If the macbook under Mojave is switched off, I dont get any file at all...
It seems I am having the same problem as the one described here : https://community.adobe.com/t5/illustrator-draw/adobe-draw-sends-files-to-illustrator-on-the-wrong-m...
Thanks in advance for your feedback.
For information : following this under Catalina solved my issue!
https://helpx.adobe.com/download-install/kb/fix-creative-cloud-desktop-app-issues-on-catalina.html
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And the solution described in there didn't work for you?
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No it didnt.
(I would have created this ticket otherwise...)
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Synchronizing is turned on in the Creative Cloud app?
(... there's a reason why I asked if you tried. You have no idea how many people don't ...)
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How do i check that ?
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I found it. Yes it is...
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If it is also the latest version of the App, then maybe you'd be better off in the CC forum, because they might have additional ideas:
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Ok.
I'll check with them.
Thanks
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For information : following this under Catalina solved my issue!
https://helpx.adobe.com/download-install/kb/fix-creative-cloud-desktop-app-issues-on-catalina.html