Help! everything is grey and I can't copy and paste an object to another artworks

New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

When I open this file everything turns grey and I can't see an object at all. 
The object is still there, I can see it when i go to outline mode.
Somebody, please, tell me whats going on?

Also, when I first opened this file it said something about honering 9-slice scaling of symbols. maybe it helpsScreenshot 2021-03-29 at 11.41.39.pngScreenshot 2021-03-29 at 11.40.56.pngScreenshot 2021-03-29 at 11.40.42.png

TOPICS
Bug, Draw and design, Performance

Views

117

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Mar 29, 2021 Mar 29, 2021
There are a couple of PNGs in that file, any chance that they cover the object? What does the layers panel tell you about the file? The symbols error just tells you that this is a very old file. Or a file created by some other software that can only write AI version 8 files. So what is the history of that file? Where did you get it from?

Likes

Translate

Translate
New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Hi,

try by copy paste that object into a new document

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Hi, it didn't help. The new document turned grey as well

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

There are a couple of PNGs in that file, any chance that they cover the object?

What does the layers panel tell you about the file?

 

The symbols error just tells you that this is a very old file. Or a file created by some other software that can only write AI version 8 files.

 

So what is the history of that file? Where did you get it from?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2021 Mar 30, 2021

Copy link to clipboard

Copied

LATEST

Hi! By unchecking some layers everything came back to normal, so thank u very much!

This file I got in stock and it is possible that this bug happened because of the newer version of illustrator that I just reinstalled. Still a mystery, but at least I can deal with it.
Thank u again and have a nice day!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines