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illustrator 2020 quits unexpectedly while saving

Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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Hello ,, im facing an issue while saving the ai file from creative cloud to my desktop . While saving it suddenly quits whether its ai , pdf or svg format . I,ve been trying different ways ,but non of them was useful .Also, i tried to uninstall illustrator unfortunately it wasn't useful.

 

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Bug, How to, Import and export, Performance

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Which version, which system?

What exactly are you doing step by step?

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Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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Hello Monika,

I'm using illustrator 2020 ( macOS Mojave version 10.14.6 ). when i try to download my document from cloud document  it fails downloading .Also, when i open the document and try to "save as" to my desktop it quits unexpectedly.

 

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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So you can still open it directly inside Illustrator?

How large is the document?

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Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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yes i can , the size of the document  is 56.1 MB

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Adobe Community Professional ,
Jan 05, 2021 Jan 05, 2021

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If saving locally doesn't work: do you have a printer connected?

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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WHat exactly do you mean by "saving the ai file from creative cloud to my desktop"? Do you have trouble saving files if you work locally on your hard drive?

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Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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Hello Bill,

I'm using illustrator 2020 ( macOS Mojave version 10.14.6 ). when i try to download my document from cloud document  it fails downloading .Also, when i open the document and try to "save as" to my desktop it quits unexpectedly.

 

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