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Hello ,, im facing an issue while saving the ai file from creative cloud to my desktop . While saving it suddenly quits whether its ai , pdf or svg format . I,ve been trying different ways ,but non of them was useful .Also, i tried to uninstall illustrator unfortunately it wasn't useful.
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Which version, which system?
What exactly are you doing step by step?
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Hello Monika,
I'm using illustrator 2020 ( macOS Mojave version 10.14.6 ). when i try to download my document from cloud document it fails downloading .Also, when i open the document and try to "save as" to my desktop it quits unexpectedly.
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So you can still open it directly inside Illustrator?
How large is the document?
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yes i can , the size of the document is 56.1 MB
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If saving locally doesn't work: do you have a printer connected?
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WHat exactly do you mean by "saving the ai file from creative cloud to my desktop"? Do you have trouble saving files if you work locally on your hard drive?
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Hello Bill,
I'm using illustrator 2020 ( macOS Mojave version 10.14.6 ). when i try to download my document from cloud document it fails downloading .Also, when i open the document and try to "save as" to my desktop it quits unexpectedly.