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illustrator 2021 crashing macos Catalina

New Here ,
Apr 03, 2021 Apr 03, 2021

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I have been using illustrator for years with no issue but i tried to open an ai file a few weeks ago and illustrator showed the startup screen before instantly crashing. I brushed it off, updated the app but it kept happening over the next few weeks. I have uninstalled and reinstalled the app, and i am definitely running the right software because it was working fine until a few weeks ago. 

 

I can create a new document but if i try to do anything other than basic text stuff it crashes. I have work i need to do and i can't use the software for more than 2 minutes at a time without it crashing, and i can't open any of my files in illustrator. 

 

Please help this is driving me crazy :,)

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Bug, Performance

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Adobe Employee , Apr 29, 2021 Apr 29, 2021
Hi there, Sorry to hear about your experience. Please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help. Regards, Ashutosh

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New Here ,
Apr 03, 2021 Apr 03, 2021

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i forgot to add that i get the "sorry, an error has occured" every time it crashes as well and if i send an error report it comes back with "Adobe could not find any solutions or workarounds for the recent error in Adobe Illustrator 2021."

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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Have you already tried resetting the preferences?

Where do you save your files?

Is a printer installed?

Do you have any third party plugins?

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there,

 

Sorry to hear about your experience. Please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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