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Recently installed the latest version (24.2.3) of Illustrator and it keeps crashing while working on a project.
I've had to unistall this version and install the previous version in order to complete my projects.
Anyone else having this issue?
{Renamed by MOD}
Hi all,
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.
Regards,
Srishti
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I have. It is really getting annoying.
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keeps happening to this and last version
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Hi All,
Sorry to hear about this issue. I would request if you can share a few more details like:
Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
We’re here to help, just need more info.
Regards,
Ashutosh
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I have done the same things. And i am runnig macOS Catalina 10.15.6
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I should also mention this does happen to me on my home account on my Mac. It seems to be worse on my work PC. Many times it shuts down with just a click in an open area and it seems to be getting worse and more frequent. I'm half-way through the day and it has shut down about 6 times during standards tasks
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Resetting preferences did nothing to help. I cannot even open Illustrator. I'm on OS 10.15.6. I can use older versions of Illustrator but not 24.2.3. Unfortunately I'm getting files from people created in the latest version and I can't view them at all in my older version. This is extremely frustrating.
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Please contact Customer Care and have them take a look into your system. https://helpx.adobe.com/contact.html
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Yes! So frustrating. I can't save anything. I'm on MacOS Catalina 10.15.5
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I can't even get it to open! It crashes when I try to open. I've reinstalled it and it still happens.
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Hi there,
Sorry to hear about this experience. There could you be multiple reasons for an application crash, internal or external to the application. Let us try to isolate the issue and help you accordingly. Please try these steps one by one and share your observations.
You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:
Let us know if any of these steps has helped resolving the issue. This will us help us understanding the issue better and help you accordingly.
Regards,
Srishti
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It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.
Thanks!
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Getting so f'in annoying. Crashes everyday at least twice.
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This update is awful. So many bugs. The eyedropper doesn't work anymore. It says it the color is changed but it stays the same color. It's creating weird outlines around text that is not a stroke. I don't even know.... It's so glitchy.
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Hi all,
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.
Regards,
Srishti