Illustrator CC 2019 RAM Crash

[newroadcreative]

I am running MAC OS Mojave 10.14

After a short while working on simple Illustrator files Illustrator will display a message saying it runs out of RAM. This should not happen.

[Beeglowbot]

I'm having the same issue since 2019 update. It will happen with the simplest file and nothing else open.

Running on 10.13.6 High Sierra w/ 32gb of ram. Needless to say, it's not out of memory.

[cadispraha]

I can see the same problem with Illustrator CC2019 but Windows version. Illustrator reported Out of memory, but W10 shows 16,6GB of RAM free. But I opened 10 small files. In CC2018 I opened 30-40 files without any problems.

[mdmumford]

Since I updated... I am crashing 10-20 times a day.... AAAAHHHH! Waiting to hear of a solution.

[sara_pro]

Argh! Me too!  Only since the 2019 update, very simple Illustrator files.  How can we fix this???   Running on 4.2 GHz Intel Core i7.  32 GB 2400 MHz DDR4. 

[tocafundo]

Hi!

Turning OFF the "GPU Performance" on Preferences solved here until now.

Waiting for a patch...

(running on Windows 10)

[Beeglowbot]

It did nothing for me on macOS 10.14 Mojave. In fact it's even worse today for whatever reason. I can't even open a blank file. It glitches out so bad that even moving panels or the document itself is laggy. All menu items are grayed out so I can't even quit, have to force quit out.

This needs to be fixed immediately, I can't work.

I'm reverting back to previous version for now.

[apkacesASI]

This definitely doesn't work as a solution.

[alyshiam11173062]

This worked for me (for now) on MacOS Mojave

[tocafundo]

My bad, folks....

Still crashing with "gpu Performance" off

[cadispraha]

How to disable it? Sorry, I am using Czech version

But:

Number of Displays: 2

Number of Drivers: 1

Vendor: NVIDIA Corporation

...

ActiveDriverIndex: 0

Driver[0] Name: NVIDIA GeForce GTX 960

Driver[0] Driver Version: 24.21.13.9836

Driver[0] Driver Date: 20180624000000.000000-000

Driver[0] Adapter RAM: 2048

Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1401&SUBSYS_29663842&REV_A1\4&2581174D&0&0008

Driver[0] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll

DefaultEnableGPU: 1             <=======================

Is GPU enabled by default? And if yes, how to switch it off?

[AshutoshChaturvedi]

Please accept my sincere apology for the inconvenience and disappointment the issue has caused.  Please add vote on UserVoice to get update on this issue

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23...

[Maylo]

I have the same problem with Illustrator 2019 CC...crasht and massage "not enough RAM"...this is not possible...I have a MAC with 64 RAM.....I have never had any problems ... from version 2019 always problems with Illustrator, InDesign and Photoshop

InDesign 2019 CC....If I start InDesign I have always error message "AIGPUSniffer has stopped unexpectedly"...Why start this application together with InDesign?

[AshutoshChaturvedi · Accepted solution]

We are working please visit our UserVoice page for the update and a temporary fix while we patch

New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM...