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Hi,
a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it, the singout widow appear and force me to close the app.
Any help is appriciated.
cheers and thanks
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Hi which version of Adobe Illustrator are you using? What are the features of your computer?
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Hi,
Adobe version: 25.1 with an enterprise account.
My PC is a HP probook
intel core i7
cpu 1.80 ghz
16 g Ram
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Have you tried to reset preferences? Have you checked if there are any updates available for your computer?
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tried, but now automatically closes down after a few seconds.
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Hi, uninstall the software via Creative Cloud Cleaner tool, this way you will also delete any corrupt files. When finished, reinstall Adobe Illustrator and see if the problem persists.
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Hello, is there any news?
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Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂
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You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html
The chat is in the bottom right.