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Illustrator file won't open

New Here ,
Jan 12, 2021 Jan 12, 2021

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Hi there,

 

I am trying to open an Illustrator file and get the following error - can you shed any light on how to fix this?

 

"Can't open the illustration. The file may be read only, or the file is in use by another application, or you do not have the required permissions. Please save the document with a different name, or in a different folder or directory. ID: -54"

 

Thanks,

 

Jade

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correct answers 1 Correct answer

Adobe Community Professional , Jan 13, 2021 Jan 13, 2021
Which location is it? Is it perhaps on a network? Can you still download the file and then open it locally?

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Have you tried to rename the document and see if you can open it?

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I just tried that - no luck, same error

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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Where is the document located?

Do you have the privileges to open a file from there?

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New Here ,
Jan 13, 2021 Jan 13, 2021

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Hi Monika,

 

I would say yes - this is a folder I created and have other documents saved in - I can open and edit the other documents with no problems. 

 

Jade

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I also just created another .ai file to test and I can save, open and edit it with no problem.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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Which location is it? Is it perhaps on a network? Can you still download the file and then open it locally?

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I just spoke with Adobe and it seems that was the issue - it was located on Sharepoint. I will make sure all my Adobe files are local from now on.

 

Thanks for your help 🙂

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