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Illustrator is not copy and pasting on PC platform

New Here ,
Oct 01, 2018 Oct 01, 2018

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Hi All,

looking for some help. Our company just did a server update and now a large portion of our team is unable to copy and paste within illustrator. Occasionally it will work only seconds later to fail. or when copying text, when pasted the text goes to the default size and style.

Anyone have any ideas on what could be doing this? we've already tried resetting our preferences and restarting the computers.

I should also say initially when we started up the SVG code was checked under preferences so ai was only pasting code. Not sure if this helps or not.

TIA for any help that can be given. You dont realize how often you copy & paste until it doesn't work anymore.

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Adobe Community Professional ,
Oct 01, 2018 Oct 01, 2018

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Have had this happen to me a few times, and each time was on windows platform at home, even though I work primarily on Mac. To fix

  • Check your recently installed apps, google anything you do not know and remove if appropriate
  • Run malwarebytes
  • close all apps except web browser, flush your cookies in your privacy tab of most web browsers & restart computer

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Thanks for the suggestions mike – unfortunately none of these fixed our problem.

Could it be a clipboard issue of some kind?

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Adobe Community Professional ,
Oct 01, 2018 Oct 01, 2018

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Which version on which asystem is it?

Do you have any clipboard enhancements installed in the system?

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Running the latest CC version on windows 10 Pro.

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Sorry and no clipboard enhancements either.

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Adobe Community Professional ,
Oct 01, 2018 Oct 01, 2018

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So before the server update it worked?

How do you work? Files are on the server and you open them directly from there?

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Yes everything worked great. Our IT team is trying to figure it out as well but with no luck so far.

We save to a server for other departments to access but work locally before that. It doesn’t seem to matter if we try to work off the server direct or not, the issue is still the same. I’ve included an image to demonstrate one of the issues. The other issue being if its an image or vector based graphic it will not copy at all. (keyboard command or though the main lists)

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Adobe Community Professional ,
Oct 01, 2018 Oct 01, 2018

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Did they install some system extensions for the new server?

Also: how is the clipboard set up in Illustrator? AICB or PDF? You already switched off the SVG?

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New Here ,
Oct 01, 2018 Oct 01, 2018

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I’m not sure – I will enquire about the extensions. Tried a mixed batch of the PDF and AICB. We already shut off the SVG.

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Adobe Community Professional ,
Oct 01, 2018 Oct 01, 2018

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What exactly are you trying to copy? Can you paste into another program such as Photoshop?

If you restart your computer with . no other apps but Illustrator up, and your clipboard works for awhile.l and then fails would refer you back to my original post, and you may have missed something.

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