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Illustrator Não abre

New Here ,
Jan 23, 2020 Jan 23, 2020

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hello!! Desde outubro nao consigo abrir o Ai. Passei novembro e dezembro no call center, com acesso remoto... Fizeram de tudo no meu note menos o Ai funcionar......HHHHHELP!!!!!

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Activation billing and install, Bug, How to, Performance, Third party plugins

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Adobe Employee ,
Jan 23, 2020 Jan 23, 2020

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Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1.  The exact version of Illustrator and the Operating system.
  2. Could you please share a few more details like what exactly happening at your end? Is it like you are unable to launch Illustrator or unable to open files?

 

Regards

Rishabh

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New Here ,
Jan 23, 2020 Jan 23, 2020

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Boa tarde... Ele trava... Para nos plugins.... nao carrega.... os profissionas da adobe que me atenderam, ja instalaram e desistalaram varias vezes e nao abre...

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Adobe Employee ,
Jan 27, 2020 Jan 27, 2020

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Thanks for confirming. Could you please share what is the exact version of Illustrator and the Operating System you are using?

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New Here ,
Feb 11, 2020 Feb 11, 2020

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A versão mais atual e a anterior já foram instaladas e desistaladas e nenhuma funcionou no meu windows 10 

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Adobe Employee ,
Feb 14, 2020 Feb 14, 2020

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We're so sorry for the trouble. I would request you to try Adobe Cleaner tool for a clean installation and check again. Please follow the steps here: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If that doesn't help, I'd request if you can contact us through phone or chat so that we can troubleshoot this at your machine level by taking a remote session, please head here: http://helpx.adobe.com/contact.html 

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New Here ,
Feb 18, 2020 Feb 18, 2020

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Bom dia.... Fiz o procedimento por 2 vezes e ele não criou o arquivo log. Good morning .... I did the procedure twice and he didn't create the log file.Como faço agora? 
Enviado do Yahoo Mail no Android

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Meu Illustrator também não abre. Já desistalei e instalei novamente 3 vezes e nada. Meu iMac é novo, 16 GB de memoria e SSD de 450 MB. Ajuda aí Adobe, eu pago caro para o programa não funcionar e isso me atrapalha nos meus trabalhos.

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