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illustrator new update issues

New Here ,
Mar 04, 2021 Mar 04, 2021

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Hi so I have been having some issues with the new AI update- whenever I try and click anywhere, for example, moving an element, or changing the leading, or basically anything, the system runs really really slow and the spinning circle keeps coming up on my screen. I have tried quitting AI multiple times, restarting my computer, and so forth. Nothing seems to work. Any suggestions? 

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Bug , Performance , Tools , Type

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Adobe
Community Expert ,
Mar 04, 2021 Mar 04, 2021

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Having identical issues.

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Community Expert ,
Mar 15, 2021 Mar 15, 2021

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"Having identical issues."

 

And do you still need help? Or does resetting the preferences solve it?

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Nope — resetting the preferences didn't resolve anything. I'm still waiting patiently as Illustrator struggles to move simple shapes, etc.

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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Please contact Customer Care to have Adobe staff log into your system to check it out

https://helpx.adobe.com/contact.html

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