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Illustrator won't open

New Here ,
Mar 02, 2021 Mar 02, 2021

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I have a problem with my Illustrator. The program won't open and it keeps freezing. I have redownloaden (and reset) the program multiple times but it keeps freezing at the start screen.  Also when i open the app the first thing i see is a notification from Illustrator saying: Adobe Illustrator was unable to identify the cause of of the crash . Attemp to launch Illustrator again?

It keeps freezing at Checking plug-in: pathfinderUi.aip and the last time it froze at cssextractui.aip. It randomly freezes. 

Does anyone know how to fix this?

Schermafbeelding 2021-03-02 om 15.49.36.png

Schermafbeelding 2021-03-02 om 15.57.05.png

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Adobe Employee , Mar 06, 2021 Mar 06, 2021
Hi there, Sorry to hear about your experience. I'd recommend using Creative Cloud cleaner tool to remove the existing installation of the Adobe apps & reinstall once done. Let us know if it helps with the performance of the apps. Regards, Ashutosh

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I have the same problem with my photshop aswel.

My indesign will open but when it opens it is just a black screen 

Schermafbeelding 2021-03-02 om 16.03.00.png

 

Programs like priemere pro or after affect do open without any trouble 

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud cleaner tool to remove the existing installation of the Adobe apps & reinstall once done.

Let us know if it helps with the performance of the apps.

 

Regards,

Ashutosh

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