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IllustratorGc.jsx script error while launching Illustrator 25.3

Jun 08, 2021 Jun 08, 2021

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Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

Screen Shot 2021-06-08 at 10.01.26 AM.png

 

 

{Renamed by MOD}

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correct answers 3 Correct answers

Adobe Employee , Jun 14, 2021 Jun 14, 2021
Hi all, I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details. Regards, Srishti

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Adobe Employee , Aug 10, 2021 Aug 10, 2021
Hi all, Those whose are still facing this issue, we need to your help to investigate this issue further. I would request if you could share the following details: Screen recording of the issue. Logitech options app or web cam installed. Logitech driver version. Regards!

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Adobe Employee , Aug 25, 2021 Aug 25, 2021
We are investigating this issue and reached out to Logitech for permanent solution. Meanwhile users can try the below workaround. Create a JSX file with the following content: app.preferences.setBooleanPreference("ShowExternalJSXWarning", false); Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file. This will suppress the warning dialog and run the script.

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replies 171 Replies 171
Explorer ,
Jun 21, 2021 Jun 21, 2021

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So it worked!!!  I signed up for Logitech Options + and once I'd loaded in and have it now running over the previous Logitech, no probs with Illustrator!

Thanks for your help.  I think it's worth sharing this with the wider community who are having the same frustrations.

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Explorer ,
Jun 15, 2021 Jun 15, 2021

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Hi there...I'm using an iMac late 2014 with Big Sur and all was OK until I updated to the latest Illustrator.  I'll check the link and see if that works.

Thanks for reaching out.  D

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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Thank you! I've tried everything. Nothing helped. Installing the Logi Options+ beta software solved everything. So again; thank you Miles!

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New Here ,
Jun 25, 2021 Jun 25, 2021

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I also removed the standard "Logi Options" and then installed the "Logi Options+ software beta" and this has solved the problem. But was frustrating getting this message every 5 minutes.

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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Hi Srishti...your link and information doesn't provide the solution.  I updated to the latest Logitech software and the pop-up still happened.
I've since provided the below to others who are experiencing the same problem and it may help whoever is responsible at Adobe / Logitech as it clearly needs to be fixed!!

 

OK...if you use any Logitech device...this is what's causing the problem.  So you're OK to update to the latest Illustrator.  Then open the Logitech app and top right where you can choHi ose apps for functionality...click this off, so no apps have specific functions applied.  This will stop the pop-up.

The problem is you have to have Illustrator open and then open Logitech and do the above...and this applies everytime you open Illustrator which is a pain but at least it's working and the pop-up has stopped.

Hoping Logitech and Adobe are talking right now to fix this!

 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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This issue still persists. Im getting a popup all the time. I have the latest version of 8.54.147

 

I wish Adobe or Logitech would provide a solution that actually works.

 

The best option i can find is to turn off Application Specific Settings in Logi Options for now. Which disables all custom key mappings for illustrator.

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Explorer ,
Jun 16, 2021 Jun 16, 2021

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So did this work?  Curious as I want to update Illustrator to the latest version, so if this fixes the problem then I'll give it a go.

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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i have latest illustrator and latest logi options and was still getting this issue.

what i did actually worked... which was disable application specific settings in logi options as pictures in screenshot attached to last post

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I turn off Application Specific Setting in Logi Option and i work fine now. Thx @blazets 

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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No worries. I think just turning off Photoshop specific settings might also work (for those who like the application specific settings). I couldnt find illustrator so I assume they're linked.

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Your solution is AWESOME. You save me from ERROR POP-UP PARTY!

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Can anybody tell me how to stop this popping up all the time.

What I can find is to make a jsx file, but what is this?

 

 

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Participant ,
Jun 15, 2021 Jun 15, 2021

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Same problem here after updating Illustrator. Adobe please fix this asap. We pay a hugh amount of money for this feature overloaded piece of software. Stop playing around with features nobody asked for and focus on the core functionality - maybe your softwar would run much smoother...

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Can anyone help solve this problem? I never used scripts and I don't understand why it's asking this in the first place?

If anyone can let me know what I need to do to stop receiving this pop-up it would much help - Thanks 

 

Screen Shot 2021-06-11 at 12.35.26 PM.png

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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H,,

Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps. 

 

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

Best regards

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Participant ,
Jun 14, 2021 Jun 14, 2021

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi all,

Since the last update, a popup window appears each time I launch Illustrator: "You're about to run the script contained in the file "IllustratorGc.jsx. Are you sure you want to do that?""

if I choose to continue or cancel, the result is the same: the windows disappear and appears again few second later. Because of if I cannot simply work in illustrator!

I tried to delete the script folder located in "/Applications/Adobe lllustrator 2021/Startup Scripts/", my preferences and reinstall illustrator - nothing worked.

I attached the screenshot for reference.

 

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Advocate ,
Jun 15, 2021 Jun 15, 2021

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Thank you, it worked!

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Quando uso la vesione normale ho un problema che ogni 5 sec mi esce fuori una scritta con scritto "Stai per eseguire lo script contenuto nel file IllustratorGc.jsx", impedendomi di lavorare con il programma, non riesco a togliere questo avviso.

mi potete aiutare è per caso un bug di illustrator?

io ho risolto usando la versione beta di Illustrator che l'errore non me lo da, ma preferirei usare la versione stabile e ufficile.

grazie mille

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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This is to do with Logitech Options, and the mods here are compiling every post into this thread:

 

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

Have a read and see if any of that is helpful. I haven't experienced this myself so I don't know any particular solutions firsthand.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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after upgrading to versions 25.3 and versions 25.3.1, a window appears in the program and no actions other than returning to the old version

 

help.

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Have a read of this topic and see if any of the possible solutions help:

 

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi there,

 

Sorry to hear about your experience. This error is caused by older version of Logitech software. In addition to the suggestions given earlier, please try the troubleshooting steps given on this help article(https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html) & let us know if they help.

 

Regards,

Ashutosh

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