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IllustratorGc.jsx script error while launching Illustrator 25.3

Jun 08, 2021 Jun 08, 2021

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Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

Screen Shot 2021-06-08 at 10.01.26 AM.png

 

 

{Renamed by MOD}

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correct answers 3 Correct answers

Adobe Employee , Jun 14, 2021 Jun 14, 2021
Hi all, I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details. Regards, Srishti

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Adobe Employee , Aug 10, 2021 Aug 10, 2021
Hi all, Those whose are still facing this issue, we need to your help to investigate this issue further. I would request if you could share the following details: Screen recording of the issue. Logitech options app or web cam installed. Logitech driver version. Regards!

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Adobe Employee , Aug 25, 2021 Aug 25, 2021
We are investigating this issue and reached out to Logitech for permanent solution. Meanwhile users can try the below workaround. Create a JSX file with the following content: app.preferences.setBooleanPreference("ShowExternalJSXWarning", false); Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file. This will suppress the warning dialog and run the script.

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replies 171 Replies 171
Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Hi,

 

I keep getting the dialogue box in the screen shot attached. This happens (sometimes) when I switch tools with keyboard shortcuts and paste objects... it mostly seems to be random but always when I perform some action.

 

Any help would be much appreciated!

 

Thanks,

 

Rob

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Participant ,
Jun 22, 2021 Jun 22, 2021

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Hi,

Please read following thread that resolves the same issue

 

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

Let us know if it helps you.

Best regards

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Since the most recent update (25.3) I've been getting this alert message constantly, like about once a minute:

AI_error.png

Hitting "continue" or "cancel" does nothing. I've searched my Mac for existence of this script file and it's nowhere to be found. But it's knackering Illustrator for me. It's become unusable. Have uninstalled and reinstalled and still the same. Any help would be great.

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Have a read of this thread and see if updating Logi Options works out for you.

 

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Yep that seems to have sorted it. Thanks Doug

D

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Nope. I thought it had worked, but it's just started happening again. 

Dang.

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Explorer ,
Jun 22, 2021 Jun 22, 2021

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If you have any Logitech devices installed, go to Logi Options, click top right All Applications and switch off Application Specific Settings.
This should fix the problem...did for me.

Hope it helps.

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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FOR ANYONE STILL GETTING THIS PROBLEM...

 

Please refer to my previous post: https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

I updated to the last version of everything and had the error so had to disable application specific settings in Logi Options, which fixed it. Hopefully that will work for others in the same situation.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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FYI, problem still not fixed in 25.3.1

I was hopeful there for a second...

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Explorer ,
Jun 23, 2021 Jun 23, 2021

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Updated to 25.3.1 and latest Logi options and am still getting this error dialog constantly... this is very frustrating to try and get work done with. 

 

Adobe could you please acknowledge that you are still working on this? Your answer stickied to this page doesn't work.

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Explorer ,
Jun 23, 2021 Jun 23, 2021

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Ok, I tried the Beta Logitech Software... it worked! 
https://www.logitech.com/en-gb/software/logi-options-plus.html

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New Here ,
Jun 25, 2021 Jun 25, 2021

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Hello community,

 

Thanks for the help sofar. Sadly am I still getting the popup. I will provide screenshots of the version of both Logi Options and Illustrator. 

PLEASE someone help me. This is my fulltime job and i can't work like this. I don't know what to do anymore. Even when i turn my mouse of i get the popup. It haunts me.

 

Kind reragrds,

 

Mandema

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Hey man, I rolled back to the last version of Illustrator for now and I don't get the popup. I'm in the middle of a big sprint too and couldnt deal with this damn pop up. I swear, everytime they release a new version of Illustrator the program gets less and less stable.

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Here's a screenshot of where to go to rollback to older versions.

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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OK...if you use any Logitech device...this is what's causing the problem.  So you're OK to update to the latest Illustrator.  Then open the Logitech app and top right where you can choose apps for functionality...click this off, so no apps have specific functions applied.  This will stop the pop-up.

The problem is you have to have Illustrator open and then open Logitech and do the above...and this applies everytime you open Illustrator which is a pain but at least it's working and the pop-up has stopped.

Hoping Logitech and Adobe are talking right now to fix this!!

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Unfortunately, I did all of that and it didn't work. Which is why I had to roll back the version.

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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That's odd!!!
And you've reopened Logitech Options to make sure the Application Support is still off once Illustrator is open?

I did this when the message popped up again and it worked.  I clicked CANCEL and it's not appeared since.

I'm running an iMac from 2014...so not a new machine but using the latest OS.

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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OK...if you use any Logitech device...this is what's causing the problem.  So you're OK to update to the latest Illustrator.  Then open the Logitech app and top right where you can choose apps for functionality...click this off, so no apps have specific functions applied.  This will stop the pop-up.

The problem is you have to have Illustrator open and then open Logitech and do the above...and this applies everytime you open Illustrator which is a pain but at least it's working and the pop-up has stopped.

Hoping Logitech and Adobe are talking right now to fix this!

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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Try uninstalling both Illustrator and Logi, then reinstall. I believe I did that prior to turning off the all-applications setting in Logi. Not sure this contributed to fixing the issue, but as far as troubleshooting goes, it's worth trying and doesn't take long to test . . .

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New Here ,
Jun 27, 2021 Jun 27, 2021

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After the update I'm having this same issue to the point Illustrator is unusable. I can't move anything without the pop up happening. Adobe support keeps saying to update the Logi app, but that doesn't fix the issue. I haven't seen a solution yet to help this problem. 

I really hope this isn't another Adobe issue where they just pass the blame to another company. 

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New Here ,
Jun 27, 2021 Jun 27, 2021

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On top of that, rolling back to the previous version erased all my workspace preference. 

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New Here ,
Jun 25, 2021 Jun 25, 2021

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Can someone help? How to stop this pop-up?

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Participant ,
Jun 25, 2021 Jun 25, 2021

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Dear Comunity, 

 

since a few days I receive that message from illustrator everytime I switch tabs and go back. There is a link in the dialog box (https://helpx.adobe.com/de/illustrator/user-guide.html/illustrator/using/automation-scripts.ug.html), unfortunately it did not help either. Super frustrating, I cant work properly with that message popping up every second. 

 

The message says: 

You are about to run the script contained in the file "IllustratorCc.jsx. Are you sure you want to proceed? See "More information" to learn how to use scripts in Illustrator and disable this message.

 

thank you in advance 

 

Vincent

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