Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Image not being displayed in Illustrator window

Community Beginner ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

I am using the latest version of Illustrator 2019. My problem started after the latest update. When I open up Illustrator and insert a picture (jpg) or from the Explorer window and right click on the window an Open With ...Illustrator, the image does not show. The Screenshot below is what I get on the Illustrator screen. What could be causing this? and how do I fix it?

Thank you for your help.

Views

18.6K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Dec 06, 2018 Dec 06, 2018
Can you open it in Photoshop and then save as? Make sure to not check some standard options.

Likes

Translate

Translate
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Can you place the file into an AI document?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

When I try to place it I see the image on the cursor until I click to place it. Then I only see this:

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Have you accidentally pressed cmd/ctrl Y and put your document into Outline Mode? Try pressing that combination and see if that fixes the problem.

Peter

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Peter,

Tried that and it did not change anything.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Okay. well, I'm thinking about it, but that's all I've got at the moment. Sorry.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

What kind of image is it?

Which options when saving it?

Is this perhaps a 16-bit image?

Can you open it in Photoshop?

Does it show when you View > Preaview on CPU?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

Monica,

It is a jpg image, when I try to save the AI file, there is still no picture, same with exporting to the web (in fact, when trying to save to the web AI crashes, 24 bit depth, I can open the image in photoshop and finally, when I go to view, the Preview on CPU is grayed out and not available. Hope that helps.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

Can you open it in Photoshop and then save as? Make sure to not check some standard options.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

Monica,

Your suggestion to open it in PS and save it worked. When I opened the image in PS I got the following warning:

Could that have something to do with the problem of opening the image in AI?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

LATEST

Quite possibly.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines