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Did you turn all your layers off?
Are you in Presentation mode?
Are you viewing in outline?
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Please show a screenshot that includes the Layers panel.
Maybe there's a clipping mask.
This is my "Vector Clipart Missing Manual" series of videos on youtube:
https://www.youtube.com/watch?v=H5NQyO2Tsjw&list=PLVqhHu3CSohVhofyDlCIh3Z-Qk8qSmMqZ
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Another possibility is that the image you purchased is very large and you are looking at a small portion of it that is white. Zooming out will show you if this is true.
Without a screen shot, all we can do is make guesses.
~ Jane