losing colour in artwork when zooming in on artboard

[Fraser36709475773f]

Hi Team. When I zoom in the colour disappears from my work leaving only the outlines. I can restore the colour by pressing ctrl-Y however it keeps on happening. A box also pops up saying "cant finish previewing. could not complete the requested operation". Can someone help. Thanks

[Monika Gause]

Please tell us about your hardware and the file.

[Fraser36709475773f]

It happens any time I zoom in more than 12.5%. Im using version 28.4.1

[Monika Gause]

Please tell us about your computer?

And the file is a Large Canvas file?

[Fraser36709475773f]

HP laptop computer.

Yes the canvas/Artboard is large 2000mm / 1000mm

[Ton Frederiks]

Sounds like  not enough memory for a large and maybe complex file. Does turning off GPU Preview help?

[Fraser36709475773f]

Yes I think so. Im not at all tech savie. How would I fix that?

[Ton Frederiks]

Hard to tell how to fix that.

How much memory is installed?

Does the artwork contain images? Try linked files.

Repating objects? Try Static Symbols.

[Fraser36709475773f]

Thank you very much.

Its a great help.

[Monika Gause]

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@Fraser36709475773f  schrieb:

Yes I think so. Im not at all tech savie. How would I fix that?

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Install more RAM. Which is probably not possible.

Next time you buy a new computer, get one with at least 32 GB of RAM and a decent graphic card.

[Fraser36709475773f]

Thank you so much.