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Lost personalised settings & files after Illustrator 2021 update

New Here ,
Feb 15, 2021 Feb 15, 2021

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Hello!

 

Hoping someone, anyone can help!!!

 

I've just updated my Adobe Illustrator to 2021 but have lost my personalised workspace preset and some brush files. 

 

I've tried searching for them in Applications (Mac) but I've not been able to find anything to recover.  I've even checked in my Recycle Bin.   Does anyone know if/how I can get them back?

 

I'm gutted 😞

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Adobe Community Professional , Feb 15, 2021 Feb 15, 2021
The personalized workspaces can get lost on updating, because most of the time youneed toreset preferences. This should not affect your custom brushes though. Is there still an Illustrator Application support folder in your user folder? See the locations in here: https://www.vektorgarten.de/illustrator-settings.html In case you haven't saved them tothe default location, try and search for the names on the computer.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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The personalized workspaces can get lost on updating, because most of the time youneed toreset preferences. This should not affect your custom brushes though.

 

Is there still an Illustrator Application support folder in your user folder?

See the locations in here: https://www.vektorgarten.de/illustrator-settings.html

 

In case you haven't saved them tothe default location, try and search for the names on the computer.

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Hi! 

 

Thanks for your response. 

 

No, the Illustrator application is missing from MacOs User > Library > Adobe.

 

I can't remember the reason why but Creative Cloud prompted me to uninstall and reinstall which led me to updating the software.   From the looks of it my presets were saved within the Illustrator 2020 file within applications but it's missing and I can't recover the files from the recycle bin. 

 

 

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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The path is:

Your user folder > Library > Application support > Adobe > Adobe Illustrator [Version]

 

Check if the folder for the previous version still exists. Usually it doesn't get deleted when there is custom content in it.

 

If it's not there: do you have Time Machine turned on?

If not, then why not?

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