My Illustrator files opens as XD files and I can't change it

New Here ,
Oct 16, 2018 Oct 16, 2018

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All of my Illustrator files force to open in Adobe XD even after I change the default app for .ai files to Illustrator. illustrator problem.PNG

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correct answers 1 Correct answer

New Here , Oct 22, 2018 Oct 22, 2018
JinaF First check wether you have all the newest updates from adobe CC and if you indeed have Illustrator version 23 installed. You can check this in the about info in the help menu!! Be aware that making the wrong changes trough regedit can be harmful to your Windows installation !! Press start button + R at the same time Type in Regedit and press ok. You will probably get a Yes / No Windows security question > select yes Regedit opens Browse to Computer > HKEY_CLASSES_ROOT > .ai Check the entr...

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Explorer ,
Oct 16, 2018 Oct 16, 2018

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I have a similar problem with the new update. Illustrator does not recognize my ai files to be opened with AI.
I tried right-clicking, open with, select another app, "always use this.." - it doesn't work.

I can open them with Illy, but not as default.

Win 10 - 64 bit

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New Here ,
Oct 16, 2018 Oct 16, 2018

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I'm having the same issue. I also had problems in Premiere following the update as I couldn't render my sequence. Took me ages to find out it was one tiny transition it didn't like.

Why let an update cause such annoying problems to existing apps!!!!!!!!!!!!

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Having the same issue with Win 10 (64-bit).

Even tried using the "Choose default apps by file type" settings panel to change it, but it wouldn't. I'd select Adobe Illustrator from the list, it would take a few seconds to try and configure, but then it would be right back on XD.

Capture.JPG

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Explorer ,
Oct 16, 2018 Oct 16, 2018

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I experienced the same result 😞

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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Windows 10 - I have the same problem...all .ai files are opening with XD.

Also all my smart objects from photoshop open in XD !

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Community Beginner ,
Oct 16, 2018 Oct 16, 2018

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I went as far as to uninstall XD to see if I could set the default app to Illustrator... it didn't work Without XD installed, i can't even set the default app to open an ai file as illustrator.

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Explorer ,
Oct 16, 2018 Oct 16, 2018

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I hope that they release 29.1 soon to fix this.....

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Same problem here. Doesn't seem like it should be a tough fix. Hope they can resolve this soon, it pretty annoying!

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New Here ,
Oct 16, 2018 Oct 16, 2018

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This is even occurring when I try to edit vector smart objects from inside Photoshop... that's how I ran into this issue... Major time suck working around this.

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Same here, I can't believe this, it's driving me crazy. It's not a minor problem for paid service!

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Explorer ,
Oct 17, 2018 Oct 17, 2018

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same here, i even tried to set Photoshop or Notepad++ as standard App for .ai files, just to test if theres something wrong with the illustrator installation maybe. But i cant change it.....

Thats a real bad problem since it breaks workflows.

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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I was having this issue on windows 10 and this solution worked for me!

1. Uninstall both illustrator and adobe XD

2. Reinstall illustrator

3. Set illustrator as the default program for .ai files (control panel > default programs > associate a file type with a program > choose default apps by file type > set .ai to illustrator)

4. Reinstall adobe XD

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New Here ,
Oct 17, 2018 Oct 17, 2018

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That didn't help. You cannot assign a program to files with an extension .ai

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Explorer ,
Oct 17, 2018 Oct 17, 2018

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actually when you first uninstalled both and then installed Illustrator, you dont need to change anything. AI files are allready associated with Illustrator then and it didnt change when you install XD afterwards.

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Explorer ,
Oct 17, 2018 Oct 17, 2018

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I uninstalled AI and XD. Then reinstalled AI. When I went to set the file association in the control panel, it was already set to AI. Therefore, following the directions, I reinstalled XD. It changed the AI file association back to XD and, like before, could not change it to AI.

Windows 10 Home.

This may be a correct answer for some, but not for me 😞

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Explorer ,
Oct 18, 2018 Oct 18, 2018

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I had to unmark the answer as helpfull.

Since i restartet my PC things gotten even weirder.

In Explorer the Files have the Illustrator Symbol but when you double click them, they opened up in XD.....

Also with Photoshop files, every time i try to open one i get asked which program i want to use.....

Edit:

I have them installed on 2 machines, on my laptop there is no problem at all i have to say.

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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I'm also having the same issue. Uninstall/reinstall as instructed in the "correct" answer does not fix the issue for me. I'm able to set the default to another non-Adobe app (for example, "File Viewer Plus" in the Windows App Store), but any time I try to set the default to a CC19 application, it just shows up as XD again.

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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I had the same problem. The "solution" accepted as the answer didn't work, so I'm just rolling back to the old versions until this gets fixed.

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New Here ,
Oct 17, 2018 Oct 17, 2018

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I contacted Adobe support on live chat when I first had this issue and the person took control of my laptop to look into it. They did a few things which didn't work but I think then the way they got round it was by going back to the previous version of illustrator. Hopefully there will be a proper fix soon as this is obviously only a temporary solution.

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Guest
Oct 18, 2018 Oct 18, 2018

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same problem here. but on Mac (HighSierra).
Since CC2019 my .ai files do not have the usual icon. they're just shown with a "blank-document"-icon and if I double click them out of finder (or desktop) they will open in Photoshop. 

Very, very annoying. I have to work with that all day long and every second time I forget that I should NOT double click the file .......

Will try to get in contact with Adobe support too.

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Community Beginner ,
Oct 18, 2018 Oct 18, 2018

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I have the same problem on windows 10 64 bits. Uninstalling and installing the apps did not solve the issue for me.

I hope a patch is coming soon. Very time consuming to workaround.

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Community Beginner ,
Oct 18, 2018 Oct 18, 2018

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Is anyone also having the issue of vector smart objects in P'shop now opening in XD as well?

Kind of annoying to have to export the smart object, then right-click said ai smart object to select "open with Illy" because if I don't it'll open with XD whether I like it or not. That's several extra steps in a process that used to be much more streamlined.

Has anyone tried uninstalling just XD? I'm afraid that it'll default ai files to then open with P'shop somehow and I still won't be able to change it.

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Explorer ,
Oct 18, 2018 Oct 18, 2018

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I uninstalled both Illustrator and XD. When I reinstalled Illustrator, the file association was changed to Illustrator. So, that should work if you don't need XD.

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Community Beginner ,
Oct 18, 2018 Oct 18, 2018

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Thank you! I tried uninstalling XD in hopes that I could set the default program...that did not work. I was afraid that my head would explode if I tried to uninstall/reinstall Illy and it didn't work. Killing XD and uninstalling/reinstalling Illy worked for me as well. I now just have to remember what I did to get Suitcase Fusion to work again. I don't have Illy icons, but I can overlook that for now. At least the "flow" is back.

Yay.. updates.. Someday I'll learn to wait a bit after release for these bugs to get squashed.

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