New file-issues in 2021

New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi—

 

Uppdated Illustrator to the 2021-version yesterday and now I only get a blank page when opening it. Also unable to create new file in any way, just open previous .AI or .EPS-files. Updated the latest bug/stability fix just now, but still the same. What can be the reason for this? Jesus Christ I'm beginning to severely hate Adobe at this point with the constant updates…

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Adobe Community Professional , Nov 29, 2020 Nov 29, 2020
Resetting your preferences may help: https://helpx.adobe.com/illustrator/using/setting-preferences.html As a workaround for the New File problem, you can try to check the "Use legacy"File New" interface in the Preferences > General.

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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Resetting your preferences may help:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

As a workaround for the New File problem, you can try to check the "Use legacy"File New" interface in the Preferences > General.

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Thanks for replying. Resetting preferences didn't work. Checking "Use legacy 'file new' interface" did work so I'll have to go with that. Though having to do this on a brand spanking new version of Illustrator is so annoying it makes we wanna throw the whole damn thing in the bin. Of course, I can't as I rely on it in my job as a designer. 

 

Thanks again, Ton

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New Here ,
Feb 26, 2021 Feb 26, 2021

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I have the same problem. Reseting preferences did not work. Use legacy "File New" – works. 

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