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[!now] error message whenever I try to export files

New Here ,
Jan 14, 2017 Jan 14, 2017

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this error message has randomly started happening since i updated illustrator. I have done a clean windows install and it still happens. All I am doing is trying to export designs at 300dpi as a png. I cannot export anything now. And as a work around I have to copy the designs to photoshop and export using that. However I don't like this option as the file is not a vector anymore. I have searched the internet everywhere and can't find anyone with this issue. Please HELP

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correct answers 1 Correct answer

New Here , Jun 26, 2019 Jun 26, 2019
We had this issue solved via renaming the path to the file — it was too long for the system (Windows 10, Illustrator CC2019)

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Adobe Community Professional ,
Jan 14, 2017 Jan 14, 2017

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Which system is it?

Do you have any third party plugins in Illustrator?

A Wacom?

A printer?

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New Here ,
Jan 14, 2017 Jan 14, 2017

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Hi, I am running Illustrator CC 2017 on windows 10 64 bit and have no third party plugins at all

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Community Beginner ,
Apr 18, 2017 Apr 18, 2017

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I get the same error and I am on a Mac with Illustrator CC 2017

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New Here ,
Aug 09, 2017 Aug 09, 2017

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Got the same probblem, did anyone find a solution?

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Adobe Community Professional ,
Aug 09, 2017 Aug 09, 2017

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https://forums.adobe.com/people/Katja+Trolle+Taksholt  schrieb

Got the same probblem, did anyone find a solution?

Which version of Illustrator?

Which system?

Where are you traing to save the file?

Which export method?

What kind of file are you saving? If it's not a PNG, please create your own thread.

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New Here ,
Sep 28, 2017 Sep 28, 2017

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I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

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Adobe Community Professional ,
Sep 28, 2017 Sep 28, 2017

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https://forums.adobe.com/people/r+ra1746432  schrieb

I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

Please answer the questions in #5

Also: how large is the artwork?

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New Here ,
Oct 13, 2017 Oct 13, 2017

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Same problem here. Encountered it today.

System/Software Specs:

Illustrator CC 21.1.0 (64-bit)

Windows 7 Professional

Trying to save the file to a network drive

Export method : Export > Export As... > Use Artboards

I am trying to save a large (600in x 72in) image at 300dpi.

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New Here ,
Oct 15, 2017 Oct 15, 2017

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I was having this problem too; I checked "Use Artboards" when exporting and then it worked fine!

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Community Beginner ,
Jul 31, 2018 Jul 31, 2018

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i encountered this with very large scaled vectors. I discovered it was trying to export 32000 pixels wide. i actually fixed it by opening it in photoshop and scaling from there.

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New Here ,
Jun 26, 2019 Jun 26, 2019

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We had this issue solved via renaming the path to the file — it was too long for the system (Windows 10, Illustrator CC2019)

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Yup, same problem here.

Which version of Illustrator? 23.0.3 64-bit

Which system? Windows 10 Home

Where are you trying to save the file? External SSD and desktop

Which export method? Export As > Use Artboard > 300ppi, Type Op, Transparent.

What kind of file are you saving? If it's not a PNG, please create your own thread. PNG, 128in x 62 in (tablecloth design), CYMK

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LEGEND ,
Jul 09, 2019 Jul 09, 2019

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There is no such thing as a CMYK PNG file. You must choose a different format, or give up on CMYK.

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New Here ,
Jul 09, 2019 Jul 09, 2019

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just switched color mode... no success. any other solutions?  Thanks

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Adobe Employee ,
Jul 11, 2019 Jul 11, 2019

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Hi there,

Thanks for reaching out. As per your query, you are getting an error while exporting files. I would request if you can share a few more details like:

  • OS and version of Illustrator.
  • Where the files are being exported (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Share the screenshot of the error.
  • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? Please do take a backup of the same before trashing them and share it with us. You can zip the folders, upload it to creative cloud and share the download link.

Regards,

Srishti

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New Here ,
Sep 27, 2021 Sep 27, 2021

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hi,

same issue occured with me

i am using adobe illustrator 2020 on macbook air m1

none of the solution worked for me..

HELP!

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Community Beginner ,
Jan 11, 2020 Jan 11, 2020

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Solved the problem. If using AI 2020 export using Export for screens > Artboards > Export Artboard

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New Here ,
Jul 23, 2021 Jul 23, 2021

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This one worked!

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New Here ,
Sep 08, 2021 Sep 08, 2021

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To the readers, double check the size of your artboards!  The Export for Screens menu, when using effectively the same settings, will present a different menu to you.  E.g., 72 ppi.  But it will, instead of producing a [now!] error message (which is not helpful), produce a message along the lines of "the file is too big" or something.

 

You can use the Export for Screens method to select, e.g., width and set number of pixels wide you want.

 

Ideally, the same error message could be produced for the Export menu.  Let the user know why 😉  I inherited this AI file, and have no idea what the sizes of all this stuff actually is, but clearly it's huge.

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New Here ,
Feb 27, 2020 Feb 27, 2020

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Size down your vector and try to export agian. If it dose not work keep scalling in down till it lets you. 

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New Here ,
Sep 09, 2020 Sep 09, 2020

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yes, this works. Thank you so much. Also the "export for screens" works without this error too

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New Here ,
Jun 27, 2021 Jun 27, 2021

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"export for screens worked" worked! thank you!

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New Here ,
Oct 04, 2021 Oct 04, 2021

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If your artboard is too big, it won't let you export as. I ran into this issue when I thought my artboard was 1920x1080 PIXELS when in fact it was in INCHES. Doh!! Try double checking the size of your artboard and see if that helps. 🙂

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