PNG not placing with transparency in illustrator cc

[furzle]

I cannot get a transparent png file into my Ai document. They come in with a black background.

I have never had this issue before-till this week. I used to work with these all the time!

Is there some setting that i may have inadvertently checked off?  the png was saved correctly out of photoshop, and I can see the transparency in bridge.

Importing photoshop files with transparency is still working fine. it's only PNGs that are the problem.

anyone? thanks!

[furzle]

also, I did try various methods of saving the PNG, as I thought mabye "save for web was the problem, but when i "saved as" a PNG from photoshop, it was an even worse result. once again, it looked fine in bridge. but when placed in illustrator, the whole thing looks like a broken up noise pattern.

[Daniel E Lane]

How are you placing them? I've tried it now with a bunch of png's and they are all coming in fine

[furzle · Accepted solution]

I've tried all methods. dragging from finder, dragging from bridge, using place command.

I've triedembedding, using various view options.

It used to work fine for me too.

something mysterious has happened just in the last week, and i have no idea what.

although, the one thing that i forgot to try and i just did- use older PNGs (not recently created ones.)

success!

That narrows it down. I must be having a Photoshop problem, not an illustrator problem.

[sevdestruct]

I'm having this issue. These PNGs were created in Photoshop. I've tried re-exporting but none of them will place in illustrator without looking like this. They look fine in everything else, including placing them back into Photoshop comps as a smart object or smart link… Only thing working for use in Illustrator is to save them to another format again… like .psd… I would really like to use the lighter weight library in .png that I made. [all these images are with alpha channel/transparency]… Adobe, please fix.

[Monika Gause]

Can you post the original file? Because only with the screenshot it will be impossible to fix.

Also: post it to http://illustrator.uservoice.com That's the place where the engineers are.

[sevdestruct · Accepted solution]

I think I've I figured it out… 16bits/Channel.. my source .psd files are set to 16bit/Channel, and retain it on the export to .png, with which Illustrator doesn't like, changing it to 8bit per channel color and exporting seems to avoid the glitch in illustrator, though it supports 16 bit .psd files no issue.

Gonna batch process all of these to 8bit now.

[kim@musicisfun.ca]

I am having this same problem - how does one change something to 8bit?  In plain english please I am not so great at understanding some jargon 

[Monika Gause]

This is explained in the documentation:

https://helpx.adobe.com/photoshop/using/image-essentials.html

[Steve-S]

The image mode option(s) may resolve your issue.

I changed my 8-bit (transparent background).png image file from indexed color to RGB color in Photoshop (CC) and dragged it from my desktop into an opened Adobe Illustrator (CC) .ai file. The transparent background remained after that procedure.

[Monika Gause]

Please show.

[Steve-S]

IMAGE MODE - Indexed Color 

-----------------------------------------------------------------------------------

IMAGE MODE - RGB 

[Steve-S]

IMAGE MODE - Indexed Color

-------------------------------------------------------------------------------------------------------------------------------------------

IMAGE MODE - RGB

[dashag25714135]

Oh god thank you so much! 

[Brian5C49]

this should be the top answer.  changing my image mode to rgb from indexed fixed my problem anyway.

[Monika Gause]

this should be the top answer.  changing my image mode to rgb from indexed fixed my problem anyway.

By @Brian5C49

There are several different issues with PNG files.

[Brian5C49]

"There are several different issues with PNG files." that's fair but the "correct answer" does not provide a solution and should not be considered "correct answer" at the least.

[Monika Gause]

Fair argument.

I marked several others as correct.

[frankf12177398]

It worked perfectly!

[cathest]

I'm having this problem persist even after resetting Photoshop's image mode to RGB 8 bit. Trying to finish an assignment in Illustrator; frustrated...

[Steve-S]

Are you comfortable with uploading one of your images here so I can see what you having difficulties with?

[jessicama.ads]

same! this is infuriating and completly disrupting my workflow

[cathest]

Hi Jessicama,

I solved it by exporting the PNGs from an older version of Photoshop. Not a great solution... but it worked

c

[Ton Frederiks]

Can you share such a file?