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PROBLEMAS ULTIMA ACTUALIZACION ILUSTRATOR CON NVDIA K1000M

New Here ,
Mar 05, 2021 Mar 05, 2021

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HOLA, 

alguien tiene problemas con la ultima actualización y la comptabilidad con la targeta gràfica? 

 

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Adobe Employee ,
Mar 05, 2021 Mar 05, 2021

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Hi Monica,

 

Sorry to hear about your experience. Would it be possible for you to share the system compatibility report? You may click on Export Report option in the dialog box to get the file. You may attach the file here. I am also sharing a screenshot for your reference:

Screenshot_7.jpg

We'll be able to review it & assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Mar 08, 2021 Mar 08, 2021

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____________________________________________________________________________

Componentes del sistema:

Sistema operativo Windows v.10.0.19042.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Vídeo NVIDIA Quadro K1000M v.23.21.13.9263
----------------------------------------------------------------------------
1. NVIDIA ha identificado un error que causa bloqueos aleatorios en la aplicación de Adobe y ha proporcionado una solución en la versión del controlador 451.77. Se recomienda encarecidamente actualizar este controlador.
URL: https://helpx.adobe.com/es/illustrator/kb/illustrator-gpu-performance-driver-update.html

Audio E7 Hands-Free AG Audio v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Audio E7 Stereo v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Audio IDT High Definition Audio CODEC v.6.10.6435.0
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Audio NVIDIA High Definition Audio v.1.3.36.6
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Audio iPhone de MONICA A2DP SNK v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Audio iPhone de MONICA Hands-Free HF Audio v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red Bluetooth Device (Personal Area Network) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red Intel(R) 82579LM Gigabit Network Connection v.12.10.29.0
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red Intel(R) Centrino(R) Advanced-N 6205 v.15.16.0.2
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red Microsoft Kernel Debug Network Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red Microsoft Wi-Fi Direct Virtual Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (IKEv2) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (IP) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (IPv6) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (L2TP) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (Network Monitor) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (PPPOE) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (PPTP) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.

Red WAN Miniport (SSTP) v.10.0.19041.1
----------------------------------------------------------------------------
No hay conflictos de los que informar.


____________________________________________________________________________

Debug database settings:
assert.enabled: Current: true Default:

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Hi, I have the same issue since the latest update.

Illustrator error.png

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Hi, 

Please tell me solution please!!! 

 

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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LATEST

Hi Monica,

 

Thank you for sharing the report with us. You're getting this error with Nvidia graphics card. Please check out the latest version of the driver on https://www.nvidia.com/Download/index.aspx?lang=en-us & see if you have any new version available.

If you do not see any update released within a year, then NVIDIA probably has discontinued releasing updates to your driver which is a bit old and either you can update the card or switch off this reporting via preferences.
Edit > preferences > General > Show system compatibility check.

 

Similarly, people getting Intel driver notification should check the updates on https://downloadcenter.intel.com/product/80939/Graphics

 

If you find that that driver is latest, but Illustrator is still showing it as incompatible, then most probably it is an old graphic card. You can continue to use your old card as you have been using earlier. Suppress the check via preferences as mentioned above. But it is recommended to work on a later graphics card.

 

Hope it helps.

 

Regards,

Ashutosh

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