• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

"Can't save the illustration." error when outputting .EPS file on High Sierra

Community Beginner ,
Sep 27, 2017 Sep 27, 2017

Copy link to clipboard

Copied

Hi all,

Since upgrading to High Sierra yesterday I am running into a pretty crucial error.

I am unable to save .EPS files now, but only on our local fileserver here at the office. I can save to the desktop, but not any servers.

Things I can do:

  • Save to PDF, AI, SVG, AIT, etc, etc... just not EPS on a server
  • Save any file format to my desktop

Here is the error message:

Screen Shot 2017-09-27 at 10.25.49 AM.png

When I make the program try to save an EPS file, the directory then shows a temp file there instead, see these:

Screen Shot 2017-09-27 at 10.32.32 AM.png

I've tried reinstalling fresh from CC, as well I have tried removing any non-system fonts in the file... and I even tried removing/adding my printers (as I saw this mentioned in another thread).

Anyone else experiencing this? Or just me?

Thanks,

Dan

Views

3.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 03, 2017 Oct 03, 2017

UPDATE: Adobe has released the fix in the latest version.

Please accept my assurance. Apple and Adobe are doing their best to address compatibility issues with the product. We have also heard Wacom driver issues on this forum. They are concerned too and are working on to get this resolved ASAP. Till that time we fix all of this I would humbly request you to be with OSX 10.12.

Meanwhile, we are also baking a build please join us on our pre-release forum: http://adobe.ly/1Q3rCPI

Likes

Translate

Translate
Community Expert ,
Sep 27, 2017 Sep 27, 2017

Copy link to clipboard

Copied

This is an open forum with "some" Adobe staff participation, use the links below to make a report

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

-or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 27, 2017 Sep 27, 2017

Copy link to clipboard

Copied

danr70626941  schrieb

Anyone else experiencing this? Or just me?

Actually we all hope that you will be the only one, because it has been a very bad idea to update your system.

Revert it to whatever you had before if you can.

And please tell others:

Known issues - Running Illustrator CC on macOS 10.13 High Sierra

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 03, 2017 Oct 03, 2017

Copy link to clipboard

Copied

LATEST

UPDATE: Adobe has released the fix in the latest version.

Please accept my assurance. Apple and Adobe are doing their best to address compatibility issues with the product. We have also heard Wacom driver issues on this forum. They are concerned too and are working on to get this resolved ASAP. Till that time we fix all of this I would humbly request you to be with OSX 10.12.

Meanwhile, we are also baking a build please join us on our pre-release forum: http://adobe.ly/1Q3rCPI

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines