SAVE and EXPORT does not work in Illustrator 2020 (24.1.1) on Windows 10

[Blue2k]

Hello guys,

I have a very strange and annoying issue with the Illustrator. It just does not save anything, it does not show any errors, or any pop-ups. I try Save, Save as, Export... nothing..., Save as Copy also does not save anything... Export does not work.. When try "Close" it asks if I want to save the file than I click on Yes... and nothing happens either, nor save nor the illlustrator closes.
I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

The weirdest thing is that it does not even show an error message, than it would be easier to inderstand what happens.

Here is a short video I recorded directly with my phone:

I use Adobe Illustrator 2020 (24.1.1) (64bit) on Windows 10 Pro (Version 1909)

Any ideas? 

Thank you!

{Renamed by MOD}

[Kgand129273495]

I'm having this same issue (not for the first time!) and it's driving me nuts. I'm using Illustrator 28.2, am on a MacBook pro with iOS 14.2.1. 

My Illustrator is updated, I've made sure the one plug-in I have installed is updated, I've cleared caches within my font manager. I've restarted my computer several times. And still, every time I try to export artboards (I've tried "export for screens" and "export as", and also tried exporting as jpgs vs. pngs) I get a bunch of named exported files that are empty.

[Anshul_Saini]

Hello @Kgand129273495,

I understand how frustrating it can be to encounter issues with exporting artboards in Illustrator, especially when you've tried several troubleshooting steps without success. Let's work together to resolve this.

Here are a few additional steps you can try:

1. Disable or uninstall any plugins you have installed in Illustrator. Sometimes, plugins can conflict with the export process and cause unexpected behavior.

2. Ensure that both Illustrator and your macOS are updated to the latest versions.

3. Consider resetting Illustrator preferences to default settings. Corrupted preferences can sometimes cause issues with exporting.

If the problem persists, I recommend sharing a screen recording that captures the entire process, from attempting to export the artboards to opening the empty exported files in Finder. This will help us better understand the issue and provide targeted assistance.

By following these steps and providing more information through the screen recording, we can work towards resolving the issue and getting your export functionality back on track.

If you have any questions or need further assistance, please don't hesitate to ask. We're here to help!

Best regards,

Anshul Saini

[Kgand129273495]

Thank you for your response! If I encounter this issue again, I'll make sure to screen record..