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Stylus is Laggy during "Touch" Mode in Illustrator

New Here ,
Feb 22, 2021 Feb 22, 2021

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When I use my stylus to paint in illustrator, it works great.  But when I switch to "Touch" mode, my stylus lags (big delay).  Sometimes it won't even write.  It is weird because I can use my finger just fine in touch mode but not the stylus.  Can anyone help?

 

I am using the newest adobe illustrator version.  My computer is a lenovo 9i, 2 in 1 laptop, 14"

 

Any help I would appreciate it.  Thank you.  

 

VIDEO of the issue --> https://drive.google.com/file/d/1Cff9zdc-U5z-7sdAa6mSHhk5Vdbw6pvK/view?usp=sharing

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Draw and design, Tools

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New Here ,
Sep 10, 2021 Sep 10, 2021

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I have the same problem. Have you found a solution? Thanks

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi there,

 

We are sorry to hear about your experience. Could you please share a few more details like:

  • OS with build no. and the exact version of Illustrator
  • Which device is this (share specs and model no.)?
  • Which stylus is this?
  • Are proper drivers installed for the stylus on your device?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try running the app in Safe Mode & Hidden Admin Account and let us know how it performs there.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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