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The file is damaged and could not be repaired in illustrator - How to fix it

Community Beginner ,
Oct 15, 2014 Oct 15, 2014

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Hi,

I am using CS6 and I saved many Artworks. Suddenly when i check the file today I can not open the file. Some file says "the file is damaged and could not be repaired in illustrator" and some says "The file "Profile.ai" is in an unknown format and cannot be opened". I open these files in Illustrator.

I tried with some software, Since I don't have the original version , SO I couldn't fix the problem.

The files are very important, I worked for several days.

PLEASE HELP SOMEONE....

the file is damaged and could not be repaired in illustrator

damged.jpg

The file "Profile.ai" is in an unknown format and cannot be opened

file-cannot-open.jpg

Please Help.

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correct answers 1 Correct answer

Adobe Employee , Nov 09, 2016 Nov 09, 2016

Please send such files to ShareWithAi@adobe.com for investigation.

It would be helpful if you can provide details such as

  1. Whether the file is open from network location / saved to network location
  2. Which version .ai file was saved originally
  3. Are there any backup utility / time machine running on your machine.
  4. We have seen this problem reported particularly with placed images, if you have used images are these images placed from local drive or network drive?
  5. List of steps you did just before last save

-R

...

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New Here ,
Aug 12, 2020 Aug 12, 2020

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but it didn't work for me... what is exactly the code that i have to copy ?

 

endstream endobj 7 0 obj [6 0 R] endobj 24 0 obj <</CreationDate(D:20200812163429+08'00')/Creator(Adobe Illustrator CC 22.1 \(Windows\))/ModDate(D:20200812163429+07'00')/Producer(Adobe PDF library 15.00)/Title(kotak)>> endobj xref
0 25
0000000000 65535 f
0000000016 00000 n
0000000144 00000 n
0000036854 00000 n
0000000000 00000 f
0000036911 00000 n
0000037845 00000 n
0000283957 00000 n
0000037286 00000 n
0000283794 00000 n
0000040828 00000 n
0000038144 00000 n
0000038031 00000 n
0000037679 00000 n
0000037915 00000 n
0000037946 00000 n
0000038179 00000 n
0000040902 00000 n
0000041142 00000 n
0000042493 00000 n
0000045445 00000 n
0000111034 00000 n
0000176623 00000 n
0000242212 00000 n
0000283980 00000 n
trailer
<</Size 25/Root 1 0 R/Info 24 0 R/ID[<F60DCDD033D8624F9F670CA1C435E065><826100176014484ABF9E95560C9EEE01>]>>
startxref
284166
%%EOF

 

that is the last code i found on my new file 

 

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Community Beginner ,
Aug 12, 2020 Aug 12, 2020

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The trailer code i added after ....0000n lines was gotten from a new/empty ai file i created. Please confirm yours as well is from a new ai file.

 

Else your code structure looks same as what i did and it should work.

 

Meanwhile reason for my corrupt file was my system abruptly shutdown during the file save.

 

Regards.

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New Here ,
Sep 03, 2020 Sep 03, 2020

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  1. Yes, even for me the solution you said is not working. I did make a new/empty ai file.
  2. And then followed all the steps you said.
  3. Also i faced the same issue, that my laptop got shut down abrubtly, and when i restarted it, i couldn't open it because of this error.

 

PLEASE HELP, IT IS ON AN URGENT BASIS

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Community Beginner ,
Sep 05, 2020 Sep 05, 2020

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Hello @Manasi5D09,

 

I am not techy with this and only described what I had to do to open the corrupt file.

If you have followed all the steps and confirmed there are no NULL tags in your file. Then it might be beyond my knowledge. Im sorry. Let me know if I can help further.

 

Regards

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New Here ,
Sep 04, 2020 Sep 04, 2020

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Can I send you my file and could you plz try to open up the file in Ai.? I have tried every possible solution including yours, but got no luck. File got corrupted because of the same sudden shutdown

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Community Beginner ,
Sep 05, 2020 Sep 05, 2020

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Hi Pixvoice, yes you can i can do exactly what I did to mine.

Email officialwoodeagle@gmail.com

 

Regards.

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New Here ,
Sep 05, 2020 Sep 05, 2020

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I have sent you an email with the Ai file attached with it. Please try if it is possible to restore.

Thanks a million.

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Hello Ijust had the same error with a file and did the copy/paste code from a new file to my corrupted file but it didn't work for me, can anyone help me, I had an important work on this file so I'm really desesperate. If someone can help me I would reaaly appreciated

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Hi there, can you please fix my file as well. I have tried multiple ways to fix it but nothing helped. may I email you my file and you can take a look at it?

 

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Hi! I tried this but everytime i open file, the file I/o error has occured, this box appears! What to do?

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Thank you so much! You saved me. Thank you and guys, just use notepad++, don't use notepad. I tried notepad and I couldn't fix that but when I tried notepad++, it worked. Help you guys can fix that problem.

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New Here ,
Feb 15, 2021 Feb 15, 2021

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YOU SAVE MY LIFE THXXXXX

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New Here ,
Feb 17, 2022 Feb 17, 2022

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LATEST

WOW !!!! This worked for me. I really appriciate mate. You made my day :)))))))))) 

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New Here ,
May 22, 2020 May 22, 2020

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I had this problem when I put my computer to sleep before the file finished saving.

my fix was:

right click on file

hit 'properties' 

'previous versions' 

There you should be able to open a previous save and then "save as" under a different name.

I lost a little bit of work, but not too bad since I save frequently.

 

 

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Community Expert ,
May 23, 2020 May 23, 2020

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"right click on file

hit 'properties'

'previous versions'"

 

That will only work if you saved to a Cloud, such as OneDrive.

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New Here ,
Sep 03, 2020 Sep 03, 2020

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I do save my work at regular intervals, but lately my laptop got shut down abrubty, after restarting it when i tried to open my adobe illustrator file, it showed this error.

 

This was a quite important file for me. It included lot of important content. I tried searching for all possibe solutions on the net, including converting the file into other extensions like psd, jpeg, pdf etc but nothing worked. I even tried to move it into other disks yet no solution to this problem.

 

Please help me, it is quite urgent!

A great humble request

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Community Expert ,
Sep 03, 2020 Sep 03, 2020

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Do you have a backup?

If the computer crashed while saving your file, then it might be gone for good.

 

Time Machine running perhaps?

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