The operation cannot complete because of an unknown error. [2067]

New Here ,
May 08, 2022 May 08, 2022

Copy link to clipboard

Copied

Hello. I am exporting a .dwg file from Sketchup (file > export > 2D graphic > Format: AutoCAD DWG file (*.dwg)). When I try to open it in Adobe Illustrator I get the following error, "The operation cannot complete because of an unknown error [2067]. Illustrator and SketchUp are up to date.

Please advise.

TOPICS
Import and export

Views

117

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

LATEST

Hi @Jen243670040pkh @Jennifer24384288xcsa,

 

We are sorry for the trouble. This is a known issue and has been reported by multiple users. This generally happens when the DWG file is exported using a third-party application, not AutoCAD, or you have exported using an older version of AutoCAD. I will be happy to provide you with the Ai file for your DWG file. Would you mind sharing the download link to the file here or via DM with me in case confidential?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2022 May 09, 2022

Copy link to clipboard

Copied

Hello. I am exporting a .dwg file from Sketchup (file > export > 2D graphic > Format: AutoCAD DWG file (*.dwg)). When I try to open it in Adobe Illustrator I get the following error, "The operation cannot complete because of an unknown error [2067]. Illustrator and SketchUp are up to date.



 

Please advise.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 10, 2022 May 10, 2022

Copy link to clipboard

Copied

This post covers the issue and current status.

Can you export out as a PDF format?

https://community.adobe.com/t5/illustrator-discussions/illustrator-25-3-unable-to-open-import-export...

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 10, 2022 May 10, 2022

Copy link to clipboard

Copied

The issue was resolved in a later version and is now back in recent versions.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines