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Transparent PNG background is black on PC, not MAC

New Here ,
Mar 11, 2017 Mar 11, 2017

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Hi All

I recently provided logos to a client and for the first time, the trans PNG files are coming up with black backgrounds for them (not transparent).

They are on PCs. When they attach the file to me, it comes up as transparent on my Mac.

I exported using the Asset Export panel, selecting PNG and background colour 'transparent'.

Help, i'm stumped!

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correct answers 1 Correct answer

Engaged , Mar 12, 2017 Mar 12, 2017
Windows 10 Photos Program uses a default black background for .png files.

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Adobe Community Professional ,
Mar 12, 2017 Mar 12, 2017

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Exact settings, screenshots, System info, info on what they are using to view and use those files. Sust saying that it doesn't work is not useful. For all we know they are dumping this in some old version of Internet Explorer and then of course it inevitably would not work.

Mylenium

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Engaged ,
Mar 12, 2017 Mar 12, 2017

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Windows 10 Photos Program uses a default black background for .png files.

Image 660.png

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Adobe Community Professional ,
Mar 12, 2017 Mar 12, 2017

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What is the purpose you have provided the file for?

If this is for the web and office, PNG might be ok. But if they want to print it, save as PDF/X-4 and use that.

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New Here ,
Mar 12, 2017 Mar 12, 2017

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Hi Will

I've given them various formats for different uses. These PNG formats are for the web and office.

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New Here ,
May 11, 2018 May 11, 2018

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Hey,

I have the same issue, except that I'm on a windows 10 computer, using Illustrator to save an image with a transparent background. It looks great in applications and websites, and in Illustrator, but when I view it in windows or use it to be a desktop background, the transparency becomes a black background. Super frustrating. I've been googling it for a while and have not found a solution.  Would be very grateful for any help.Capture.PNG

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Adobe Community Professional ,
May 12, 2018 May 12, 2018

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If it works everywhere then why bother that Windows can't deal with it?

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LEGEND ,
May 12, 2018 May 12, 2018

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This seems to be what Windows does for wallpaper. Normal. In other cases you aren’t viewing in Windows but with an app. Change app if it doesn’t work.

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New Here ,
Mar 04, 2021 Mar 04, 2021

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I would like a fix also. I don't have this happen to every png file but If I'm selling png art I can't have the icon look black even if it works when used. 

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