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Unable to create a new document in Illustrator

New Here ,
Nov 06, 2020 Nov 06, 2020

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Screenshot 2020-11-07 at 00.30.31.png

Hi!
I've stumbled upon a very unpleasent bug. I can't create a new document in my illustrator. I've tried opening it from the bar, doesn't work either way

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correct answers 1 Correct answer

Adobe Employee , Dec 06, 2020 Dec 06, 2020
Hi there, Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps and share your observations with us: Rename CEP folder from following locations.   MAC: /Library/Application Support/Adobe  to CEP.old   If that doesn't help, rename extensions folder from   MAC: /Library/Application Support/Adobe/UXP to extensions.old    If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html...

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Adobe Employee ,
Dec 06, 2020 Dec 06, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps and share your observations with us:

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
     

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hello, 

 

I am having this same issue on a PC, where would these files be found on my desktop. 

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