Unable to launch Illustrator CC2020

[CharlesKCousins]

This just started to happen. I didn't add any new software, I didn't install any new fonts. I could use it fine until today. I can use the previous version (23.1.1) without any problem.

I've unstalled/reinstalled, rebooted uninstall/reinstall (no import of preferences etc), reboot, reinstall. I've tried opening it by opening a file on my desktop and not opening the app directly. I deleted the wacommultitouch.framework file.

Literally just started today. It was working fine a couple of days ago (last time I opened it). 

Anyone having a similar issue?

{Renamed by MOD}

[Monika Gause]

So you only tried double clicking a file? Or do you also try opening the app directly?

Which system is this?

[Ashutosh_Mishra]

Hi Charles,

Would you mind sharing version of OS please? Also, are you getting any error message? You may also share a screenshot or a small video of the workflow so that we can understand it better.

Looking forward to your response.

Regards,

Ashutosh

[zammachus]

I am having exactly this issue. AI will boot fully and then close before I can interact with it.

Started by it crashing and generating an error report dialog whenever I tried to create a new file or save a recovered one. I uninstalled and reinstalled, at which point the current problem started. Currently running v24.1.1 on a Win10 PC. I'll try to record the screen...

[zammachus]

It's now generating crash reports.

I've tried rolling back to 24.1, but no change. Seems to be stable in 24.0.2.

[mauricen53630050]

I rolled back the version to 24.0.2 as well and that seems to be a temporary fix.

[k8moore]

Same for me. Upgraded to 24.1.1 but kept crashing. Went back to 24.1 but crashed. 24.0.2 was stable. Windows 10 

[NAMCOR]

Same here!

[YCAdeJong]

Same problem here (since today, 9 april 2020) in Illustrator 24.1.1
Crashing without generating an error on Window 10 pro x64

[YCAdeJong]

Renaming the folder to: "C:\Program Files\Common Files\Adobe\UXP\extensions_old" fixes the problem for me.
Thanks!

[mauricen53630050]

I'm having the same issue today as well. The application keeps crashing when I try to open a file. I hope this gets resolved soon.

[Srishti Bali · Accepted solution]

Hi,

We're extremely sorry to hear about this issue. I can cmpletely understand the frustration at this point. I would request if you could try following these steps and share your observations:

• Open the crash report given by Illustrator.
• If you see anything like 
  Faulty module path: Module/Library : OffsetPDFSuite.aip
  Crashed Thread:   36 com.adobe.ccx.start - UXP JavaScript Thread
   
• Go to following locations and rename "extentions" to "extensions_old"
  Windows:  Program files /common files /Adobe /UXP /extensions
  MAC: /library > application support > Adobe > UXP > extensions

Looking forward to your response.

Regards,

Srishti

[YCAdeJong]

After updating my home system to v 24.1.1 (to get the work done), this system also has the same crashes.

Your solution:
Go to following locations and rename "extentions" to "extensions_old"
Windows:  Program files /common files /Adobe /UXP /extensions

Works on my system, thank you!

[jacquiG63]

I cannot even find this 

MAC: /library > application support > Adobe > UXP > extensions [MacOS Big Sur Version 11.5.2] Illustrator 25.4.1

I get to the UXP in Library and it does not exist. 

I have had to resort to duplicate and old file and resave it as I cannot even start a New file. 
I would love a fix for this.

Kind regards
Jacqui

[Cesare2008]

Sleep/Wake UUID: 400BD748-90CA-4E43-9077-6819D4B1021A

Time Awake Since Boot: 51000 seconds
Time Since Wake: 15000 seconds

System Integrity Protection: enabled

Crashed Thread: 27 com.adobe.ccx.start - UXP JavaScript Thread

so not 36 but 27.

Does your suggested fix still apply?

MacOS 10.13.6

[Ashutosh_Mishra]

It certainly does. Number on thread could be different depending on the user configuration. Please try renaming the suggested folders and see if it helps. Thanks!

[hanss91002160]

On my system there is no Adobe>UXP.

Live in the Netherlands. Any idea?

[hanss91002160]

sorry found it

[hanss91002160]

And it worked

[Cesare2008]

Hello all, so far the fix Srishti suggested seems to be working for me.

Thanks, 

CT

[CharlesKCousins]

That worked on my Mac. I also tried closing and reopening the program, which went well.

It also booted up a lot faster, which is nice. Is there an explanation for why that may be?

[KimberlyHart]

I was having the same issue and this application worked for me... 😉