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Unable to login Illustrator

New Here ,
Nov 06, 2020 Nov 06, 2020

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캡처.PNG

I've logged out and re-installed.

I won't skip this screen.

PLEASE HELP ME

 

도와주세요ㅠ 이 흰 창에서 안넘어가요. ㅠㅠㅠㅠㅠ

 

{Renamed by MOD}

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Bug, How to, Import and export

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correct answers 2 Correct answers

Adobe Community Professional , Nov 07, 2020 Nov 07, 2020
Without any actual system info we can't really tel lyou much. the usual applies: Check youir graphics driver and update it, make sure your network connections and local access to fiels and folders isn't being blocked so the program can load all the panels and its configuration. Mylenium

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Adobe Employee , Jan 03, 2021 Jan 03, 2021
Hi there, Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps one by one and let us know how it goes:     Rename CEP folder from following locations.   MAC: /Library/Application Support/Adobe  to CEP.old  Windows: C:\Program Files (x86)\Common Files\Adobe\CEP   If that doesn't help, rename extensions folder from   MAC: /Library/Application Support/Adobe/UXP to extensions.old  Windows: C:\Program Files\Common Files\Adobe\UXP    If that doesn't ...

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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Without any actual system info we can't really tel lyou much. the usual applies: Check youir graphics driver and update it, make sure your network connections and local access to fiels and folders isn't being blocked so the program can load all the panels and its configuration.

 

Mylenium

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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Hi, unfortunately we need more information to help you. What version of Adobe Illustrator are you using? What are the characteristics of your computer? Have you checked if there are any drivers available for your video card? Have you tried to reset the software preferences?

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
    Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
    Windows: C:\Program Files\Common Files\Adobe\UXP 

 

  

Let us know if this helps or if you have any further questions. 

 

Regards,

Srishti

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