Unable to Save or Export files from Illustrator 2022 (26.0) on macOS Monterey

Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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My Info:
MacBook Pro
macOS Monterey v 12.01 (New Update just yesterday)
2022 Adobe Illustrator 26.0.0 (New Update just yesterday)
 
 
Critical Issues I am experiencing:
-New Files created, will not save, save as, or export to my computer desktop or any location on my computer. It will as to the cloud but I do not what I need it saved on the cloud, I need it on my computer. File Type Ai or PDF
-Old Files can be changed and saved in place. BUT will NOT, save the same file in a new location, "save as" a new version name (i.e. "filename" version 2 .ai) , save as a PDF or export art to any form of raster files.
-Closing files without saving, prompts me to save files before closing and when I do click save, it will NOT save and will not close the file. No response from Illustrator
-Does not prompt me to choose a saving location on my computer.
-No error messages or pop-ups are given
-No Crashing occurs, nothing happens
-Files are art files, no text
 
Things I have done to try and fix the issue myself:

-Restart Computer
-Creative Cloud logged in
-Launched Illustrator from the Creative Cloud.
-Launched Illustrator by clicking twice on the old file (can't do this with new files because I can't create and save any new files onto my computer.)
-Open old files through the cloud
-Created new files in every way IMAGABLE.

-Save it to the Adobe cloud and shut down. Restart open the file, try and save it to the computer, it will not save.
-Force-quitting does not appear to generate a saved-data file
-Granted adobe / Illustrator full disk access
-Disabled "Optimize File open and save time on slow networks" in preferences
-Disabled "Save in background" in the Preferences
-Reset preferences removing all the custom settings
-Uninstalled and reinstalled Illustrator with perfrances deleted

You don't need to be told what a nightmare this is when you make your living using Adobe.
Please advise ASAP or I will be forced to remove the update (somehow, I HAVE TO WORK!!) or
My last-ditch effort to fix this myself is to remove the new macOS Monterey v 12.01
 
Please advise ASAP. 
TOPICS
Bug , Performance

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correct answers 4 Correct answers

Adobe Employee , Nov 01, 2021 Nov 01, 2021
Hi all, Sorry about this trouble. This issue has been reported with multiple apps on macOS Monterey. We're currently investigating this issue. I would request if you could post this issue on our UserVoice page and share the link here. This way, you will keep getting all the updates related to this feature and other users can also upvote. As a workaround, you may try one of these options: Change primary monitor from System Preferences (Display) and then restore the settings back to origin...

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Community Beginner , Jan 11, 2022 Jan 11, 2022
no window came. Nothing happened. I could only save to the cloud. I have now updated Mac OS to 12.1 and now it works

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Community Beginner , Jan 20, 2022 Jan 20, 2022
I did the update and it looks like the problem is solved!

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Adobe Employee , Jan 21, 2022 Jan 21, 2022
Hi All, We are sorry to hear about your experiences. It seems Apple has fixed this issue. Please update to macOS Monterey v12.1 that Apple released around mid-December. Let us know if you are still facing this issue after updating. We'll be happy to look into it. Thanks & Regards, Anshul Saini

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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I know all your listed issues from inside, believe me.

Somone MUST have red ears! It's a disgace how awful this upgrade have been launched. But what can we actually do but wait? We are married to these companies!

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New Here ,
Nov 30, 2021 Nov 30, 2021

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I fixed my issue by playing around with which display I was using. E.g. turn off my secondary display and go through the saving process on primary. It seems to sort it after some experimenting and doesn't seem to occur again. I'm not experiencing the issue anymore after doing this for multiple adobe apps.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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One poster suggested that you go to display settings and set your laptop as the primary display. This worked for me. Its a little inconvenient, but manageable. 

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New Here ,
Dec 16, 2021 Dec 16, 2021

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It makes absolutely no sense for this to work, but it actually did. I don't understand how the display settings would make me unable to save to my hard disk. Insane.

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Is there a solution for this yet? This is crazy! I tried the suggestion to set default display as laptop and that made another window appear, but it was blank and just froze me out of being able to do anything. 

I'm also having the same issue with Chrome if I set it to ask where to download, so I know this is a Mac OS issue, but I can turn off that setting in Chrome. I don't think there's any way to temporarily fix the Adobe issue. 

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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I tried changing the name of two folders in Appplication Support as some people wrote, but had no success. The problem only gets away using the macbook display as primary, and resetting Illustrator prefs at launch (cmd+opt+shift). Not the best solution, but I can work almost flawlessly.

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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Same problem here.  cannot save anything.  Illustrator is effectively dead in the water.  HELP !

 

Mac Os 12.01, MacBook Pro w/ M1 Pro Chip

Illustrator 26.0.1

 

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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There is an Ai 2022 PreRelease available in Creative Cloud that seems to have solved the issue.  Go to the CC app and scroll down on the left find Pre Release.  You willl be able to use this app and keep the Ai 22 in your system.  You WILL need to copy your prefs and setting over manually.

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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There is an Ai 2022 PreRelease available in Creative Cloud that seems to have solved the issue.  Go to the CC app and scroll down on the left find Pre Release.  You willl be able to use this app and keep the Ai 22 in your system.  You WILL need to copy your prefs and setting over manually

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New Here ,
Dec 10, 2021 Dec 10, 2021

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Hello. I don't know if you have finxed this.

My other machine is a 2021 iMac, running Big Sur. And on that Illustrator works fine!

 

Cheers

Nish

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New Here ,
Dec 10, 2021 Dec 10, 2021

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A freind of mine suggested I removed all plugged in USD/Lightning cable.

What the hell, it works. 

So the issue is Monterey. Thanks Apple IOS software developers ;-(

 

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New Here ,
Jan 04, 2022 Jan 04, 2022

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Unplugged my second monitor and it works. Seems like a problem with Photoshop 2022 interacting with Monterey. Please fix this...please fix this...please?????

 

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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Hi, I want to safe my work on the computer. But there is no safing screen... I don´t know why...

Has anybody else this problem? It´s only illustrator.

 

Thanks for your answers

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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I can only safe in the cloud. There is enough space on my mac

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Adobe Community Professional ,
Jan 11, 2022 Jan 11, 2022

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Please, show the window that you have when click Cmd+S and Cmd+Shift+S (Save and Save As), to try to find something useful.

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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no window came. Nothing happened. I could only save to the cloud. I have now updated Mac OS to 12.1 and now it works

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Me respondo a mí mismo. Se ve que es algún fallo relacionado con alguna pantalla externa conectada. Ya sea a través de Sidecar o monitor. Basta con desconectarlo, y vuelve aparecer el cuadro de diálogo. Esperemos una actualización pronto para su solución. 

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi @Rob Gualda,

 

Sorry to hear about your experience. This issue has been resolved with macOS Monterey v12.1 that Apple released around mid-December. Please let us know if you are still facing this issue after updating to macOS v12.1. We'll be happy to look into it.

 

Regards,

Anshul Saini

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Hola, tengo un problema la hora de guardar en mi equipo en la nueva versión de Adobe Ilustrator 26.0
El programa me da la opciones de guardar en la nube por defecto y mediante un botón guardar en el ordenador. Cuando hago click en guardar en el ordenador, se cierra la ventana de diálogo y no hace nada. Por lo que actualmente no puedo guardar en mi equipo. ( Macbook Pro 2018 - macOs Montery 12.0.1 )

 

muchas gracias,

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Since 2 days Illustrator CC (latest version, Macbook Pro M1) won't save on my computer anymore... I realy don't know what caused this. It still does save (and overwrite original) when I close the document, but save as, export, export for web etc don't work at all. If I use these commands, there is nothing happening, no dialog box at all?

No problems with Photoshop or Indesign.

 

HELP!

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Advocate ,
Nov 24, 2021 Nov 24, 2021

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Did you update your Mac or Adobe apps two days ago?

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Yes, I probably did. (It updates automatically, so I don't remember it for sure).

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Advocate ,
Nov 24, 2021 Nov 24, 2021

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Reset prefs, if that doesn't work, uninstall, run the cleaner tool, reinstall, and if that doesn't work contact Adobe.

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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I found the problem: the second monitor!
This is a 'work a round': unplug your extra monitor...

Or change your main monitor in your system preferences. Then everything is back to normal (except that everything is on your wrong screen when you open it ;-)).

I hope Apple/Adobe find a quick fix for this bug!

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Contributor ,
Jan 20, 2022 Jan 20, 2022

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Unfortuantely, that workaround doesn't work in Windows.

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