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when i try to change fonts the program close...and I lost everything

New Here ,
Oct 30, 2020 Oct 30, 2020

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When i try to change fonts the program close...and I lose everything

I hate the program. 

When are you going to fix it ??? 

 

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correct answers 1 Correct answer

Adobe Employee , Dec 28, 2020 Dec 28, 2020
Hi there, Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes.  Feel free to let us know if you still need assistance. We'd be happy to help. Regards, Srishti

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Adobe Community Professional ,
Oct 30, 2020 Oct 30, 2020

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Hi try to revert back to older version which you are using first i think your computer is not supporting the new version....regards

Ali Sajjad

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LEGEND ,
Oct 31, 2020 Oct 31, 2020

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Have you told Adobe about it?

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Adobe Community Professional ,
Oct 31, 2020 Oct 31, 2020

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Which version, which system?

All fonts? Or just some?

All files? Or just some?

Do you use font management?

Did it ever work?

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Adobe Employee ,
Dec 28, 2020 Dec 28, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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