White is appearing as yellow in new Illustrator CC 2019 23.0

New Here ,
Oct 18, 2018 Oct 18, 2018

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HELP. I just upgraded to Illustrator CC 2019 new release and all my white backgrounds look YELLOW. Here's the thread in your bug fixes posts: White is now yellow – Adobe Illustrator Feedback

These top two images are both transparent png files and as you can see they're yellow: this shows up when I'm in the "optimizing" window to save the files out. It also appears when I open an .ai file...see captureAIfile...the image is a screenshot of what i see when I open the file in Illustrator.

If I need to backtrack to the previous release please send me the URL to download/install it.

Capture.JPGCapture2.JPG

CaptureAIfile.JPG

Message was edited by: Tom Tobey

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2018 Oct 26, 2018
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.Warm Regards,Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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New Here ,
Oct 19, 2018 Oct 19, 2018

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I am having the exact same problem. I hope we hear from someone soon.

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New Here ,
Oct 19, 2018 Oct 19, 2018

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I just noticed it's happening to light greys as well.

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Contributor ,
Oct 19, 2018 Oct 19, 2018

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Just tried the link you posted and it is not available. Is it an incorrect link or did Adobe pull the page? I would not be surprised in the slightest if Adobe is trying to cover up their errors now that 2019 is dropping like a lead weight.

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Adobe Community Professional ,
Oct 19, 2018 Oct 19, 2018

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New Here ,
Oct 19, 2018 Oct 19, 2018

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Same. This is a problem Adobe

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Advocate ,
Oct 19, 2018 Oct 19, 2018

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Have you tried this solution sombody named Stefanie post in the bug Forum?

Thanks Tom for share it

Stefanie commented · October 18, 2018 1:40 PM ·

I FOUND A FIX EVERYONE!! HERE ARE THE STEPS:

• Save your work and quit Illustrator

• click on finder and choose Go at the top

• and then choose Go to folder

• type ~/library

• choose ok

• choose preferences

• choose Adobe, then choose color

• there is a file named " aceconfigcache2.lst "

• move that file to desktop

• Then launch Illustrator and check if it works now

• If so, move file to trash and purge

Hope this helps!!

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New Here ,
Oct 20, 2018 Oct 20, 2018

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Any idea where this file could be in Windows?

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New Here ,
Oct 22, 2018 Oct 22, 2018

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This method worked for me. If you are on windows go to file explorer and type %appdata% and then Roaming\Adobe\Color and the file is in there.

Thanks Mario and Stephanie!

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New Here ,
Oct 22, 2018 Oct 22, 2018

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Go to Edit -> Color Settings -> Settings -> Monitor color.
or
Shift+Ctrl+K and change settings to monitor color and click OK,

this will solve your problem.

later you can go to the same settings and choose any color profile, yellow color won't come back.

I hope this answer will solve your problem.

Illustrator.PNG

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New Here ,
Oct 25, 2018 Oct 25, 2018

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This works for one time. After closing Illustrator and start it again, the same problem occurs.

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New Here ,
Oct 22, 2018 Oct 22, 2018

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I have same problem (on windows 10) with new update (version 23.0). That fix above didn't work for me.

Interesting: If I drag the files to PS or ID it displays the correct colour.

My fix for now: I installed previous version 22.1, no issues! Until this bug is not fixed, I stick with that version!

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New Here ,
Oct 22, 2018 Oct 22, 2018

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this worked for me!

1. Open control Panel. Search for Color management.

2.Check the option for Use my settings for this device.

3.Click on Add and then add sRGB IEC61966-2.1 color profile. After adding the color profile, Set it as default.

4.Now re-launch the illustrator.

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New Here ,
Oct 24, 2018 Oct 24, 2018

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Doesn't work for me ... Moreover, AI files also have yellow look in Bridge

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Adobe Employee ,
Oct 26, 2018 Oct 26, 2018

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We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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New Here ,
Oct 26, 2018 Oct 26, 2018

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I have used the fix and now it seems to work, setting and adjusting Colors >> RGB to AdobeRGB. Thanks !!

Adobe Bridge is continue showing my AI documents in yellow after the last update.

Could be any solution for it also ?

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Adobe Community Professional ,
Oct 26, 2018 Oct 26, 2018

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eduards23288464  wrote

Adobe Bridge is continue showing my AI documents in yellow after the last update.

What happens if you purge the cache?

You can Right- (or Ctrl-) Click on a preview and select Purge Cache for Selection.

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New Here ,
Oct 26, 2018 Oct 26, 2018

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If I Purge Cache for Selection, nothing happens ...

It seems to do a refresh but still remains yellow

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Adobe Community Professional ,
Oct 26, 2018 Oct 26, 2018

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And if you open and resave the file?

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New Here ,
Oct 26, 2018 Oct 26, 2018

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Neither.

Moreover, I have made a "Save as" with the same file and another name, and it happens the same. And in the Color Settings in Illustrator is AdobeRGB, which give me a well white color.

In Bridge, the Color Settings list is diferent, but I have tried some options and nothings seems to work about this subject

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Adobe Community Professional ,
Oct 26, 2018 Oct 26, 2018

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That seems worth mentioning as feedback on the prerelease site.

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Adobe Employee ,
Oct 26, 2018 Oct 26, 2018

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LATEST

We have a ongoing issue with Bridge and few other CC products about color settings. That bug is still not fixed and is being tracked here.- Color Settings Auto Defaulting – Adobe Illustrator Feedback

Meanwhile please close all other CC apps and set a profile inside of Illustrator and then create a new document. Please let us know if you still find it yellow.

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