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Alert is shown on opening documents in InDesign 19.4. - This file is already open by another

Community Beginner ,
May 17, 2024 May 17, 2024

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Bonjour j'arrive plus à ouvrir certain fichiers Indesign depuis que j'ai installé Sonoma sur mon MacBook. Quand j'ouvre des indesign avec lien bibliothèque j'ai un message du type : ": le fichier est deja ouvert par un utilisateur ou utilis& par un autre..." alors que c'est un Indesign fait par moi et non partagé (j'ai juste des liaison bibliothèque) 

 

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correct answers 1 Correct answer

Community Expert , May 17, 2024 May 17, 2024

I believe this is a known issue with 19.4. Adobe is aware of it but you should roll back to 19.3 in the meantime. 

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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2024 May 20, 2024

Hi @Han Maximus,

Thank you for reaching out. As rightly informed by our expert, this is a known issue and the team is working on it on priority.

Please upvote this uservoice page: https://adobe.ly/3QVBsZs to add your voice and vote for better visibility.

 

For now, please try the workaround below to unblock yourself and let us know if that helps.

 

Workaround: Use ID 19.3 or Open the file in the previous version, resave it, and then open it in ID 19.4.  

 

Please stay tuned to the uservoice page

...

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Community Expert ,
May 17, 2024 May 17, 2024

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Avec quelle version d'InDesign ? Exactement , pas « la dernière version ».

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Community Beginner ,
May 17, 2024 May 17, 2024

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Bonjour, J'ai la version 19.4, normalement c'est bien la dernière. Le bug semble se produire sur les fichiers avec un lien vers des logos bibliothèques je pense, car ceux ou j'ai toutes les images sur mon DD s'ouvrent. 

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Community Expert ,
May 17, 2024 May 17, 2024

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Essaie deux choses :

  1.  déconnecte-toi de ton compte puis reconnecte-toi
  2.  réinitialise les préférences d'InDesign. Avec la 19.4 c'est très facile
    Capture d’écran 2024-05-17 à 12.48.47.png

Pour être franc, je n'ai encore jamais essayé cette méthode de réinitialisation des préférences, j'ai tellement l'habitude de celle-ci : Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt et Cmd jusqu'à l'apparition du message demandant confirmation.

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Community Beginner ,
May 17, 2024 May 17, 2024

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Merci de l'aide, j'ai testé hélas toujours même problème

Capture d’écran 2024-05-17 à 13.11.46.png

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Community Expert ,
May 17, 2024 May 17, 2024

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I believe this is a known issue with 19.4. Adobe is aware of it but you should roll back to 19.3 in the meantime. 

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Community Beginner ,
May 17, 2024 May 17, 2024

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Thank you !! j'ai placé la version 19.3 et ça remarche. 🙂 

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Community Expert ,
May 17, 2024 May 17, 2024

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quote

Thank you !! j'ai placé la version 19.3 et ça remarche. 🙂 


By @Han Maximus

 

As Bob already mentioned, it's a known issue - here's a thread where Adobe acknowledges this, which also contains a link to upvote this bug on uservoice:

 

https://community.adobe.com/t5/indesign-discussions/this-file-is-already-open-by-another-user-i-am-t...

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hi @Han Maximus,

Thank you for reaching out. As rightly informed by our expert, this is a known issue and the team is working on it on priority.

Please upvote this uservoice page: https://adobe.ly/3QVBsZs to add your voice and vote for better visibility.

 

For now, please try the workaround below to unblock yourself and let us know if that helps.

 

Workaround: Use ID 19.3 or Open the file in the previous version, resave it, and then open it in ID 19.4.  

 

Please stay tuned to the uservoice page for updates on this bug.

Thanks,

Harshika

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New Here ,
May 08, 2024 May 08, 2024

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Sofia36065800o2hf_0-1715208372588.png

Files not working, I'm working with files synced to dropbox but no one else has them open

I've already tried:

- making them offline and online

- deleting & reinstalling indesign 

- restarting creative cloud & indesign

- restarting my computer

PLEASE HELP!!!!!!!!

 

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Community Expert ,
May 08, 2024 May 08, 2024

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There should be a "lock" file in the same directory - with "~" in front - you can delete this file. 

 

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Adobe Employee ,
10 hours ago 10 hours ago

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Hi @Sofia36065800o2hf

 

Sorry for the delay in response. I assume you're experiencing the similar issue mentioned here: https://adobe.ly/4bvWYfr.

 

If so, we would like to inform you that this is a known bug, and our team is actively working on it. Please upvote the UserVoice page mentioned in the post above and try the suggested workaround.

Let us know if the workaround resolves your issue.

 

Thanks,

Harshika

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