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background color

New Here ,
Dec 10, 2020 Dec 10, 2020

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I have one client who is unable to see the background colors when I send them a pdf. On my end, I can see the background color in the pdf. No other client has these issues. Is there something I can do on my end or instruct them to check on their end so this issue no longer arises?

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How to, Import and export, Performance, Publish online

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correct answers 2 Correct answers

Adobe Community Professional , Dec 10, 2020 Dec 10, 2020
It might be the reader application they are using, suggest that they view in Acrobat Reader.

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Adobe Community Professional , Dec 10, 2020 Dec 10, 2020
If they are already using Acrobat Reader, have them check their Page Display preferences.  Use Overprint Preview should be set to Always - if not, Spot Colors might not display.

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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It might be the reader application they are using, suggest that they view in Acrobat Reader.

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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If they are already using Acrobat Reader, have them check their Page Display preferences. 

Use Overprint Preview should be set to Always - if not, Spot Colors might not display.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines