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Crash Indesign file _ multi-threaded progress bar error

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I have a Indesign file who crashes a lot... and it is at different moments: 

- by saving the file (see my latest report attached, 21.03.10 at 13:58) 

- by updating the Incopy assigned textframes 

 

The report/log shows me a multi-threaded progress bar error.

How can i fix this problem? Someone who can help? 

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Bug, Server developers

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Adobe Employee , Mar 11, 2021 Mar 11, 2021
Hi there, Sorry to hear about this trouble. I would request if you could share a few more details like: Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? When did this start happening? Are there any recent changes made to...

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Hi there,

 

Sorry to hear about this trouble. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Please submit the crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html  ). While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us.

 

Regards,

Srishti

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Srishti, i allready had contact with the supportdesk... hope everything is solved right now. 

If there still are problems i will contact you! Thanx for your reply for today. 

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