Creative Cloud File Conflict

New Here ,
Jun 18, 2018 Jun 18, 2018

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Hi,

I have been getting an error where InDesign creates a duplicate of the currently worked file, it calls it the same but it adds between brackets ((Conflicted copy ...).

Has anyone experienced anything like this?

Thanks,

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Adobe Community Professional , Jun 20, 2018 Jun 20, 2018
I was able to reproduce your conflict file from my CC folder by working on and saving the same sync'd file simultaneously from two different computers:If you are collaborating with other users, one option might be to drag the file on to your desktop while you work on the file, which would hide it from other users, then return it to the CC folder when you are finished editing.

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Adobe Community Professional ,
Jun 19, 2018 Jun 19, 2018

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[moved from Adobe Creative Cloud to InDesign]

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Adobe Community Professional ,
Jun 19, 2018 Jun 19, 2018

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That looks like the files are in a Dropbox folder and Dropbox doesn't know which version you want so you get both with that note.

This is not an InDesign issue.

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New Here ,
Jun 19, 2018 Jun 19, 2018

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No Dropbox in use, Adobe Creative Cloud instead.

Spoke to Adobe support yesterday and couldn't get a clear answer, they said that InDesign is possibly creating a copy as the original could be corrupted (both files are ok).

Besides that, I also got a link to an article that to me works as a disclaimer.

Illustrator support for networks and removable media

Cheers,

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Adobe Community Professional ,
Jun 20, 2018 Jun 20, 2018

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No Dropbox in use, Adobe Creative Cloud instead.

Are you storing files in your Creative Cloud Files folder (/Users/username/Creative Cloud Files) to sync the files to your account or collaborate with another user?

The reason I ask is your capture doesn't show the green check marks you would normally get when working in your CC folder and your AI link is about working across a local network, which wouldn't necessarily be related.

A sync'd  Creative Cloud Files folder

Screen Shot 3.png

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Adobe Community Professional ,
Jun 20, 2018 Jun 20, 2018

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I was able to reproduce your conflict file from my CC folder by working on and saving the same sync'd file simultaneously from two different computers:

Screen Shot 7.png

If you are collaborating with other users, one option might be to drag the file on to your desktop while you work on the file, which would hide it from other users, then return it to the CC folder when you are finished editing.

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Adobe Community Professional ,
Jun 20, 2018 Jun 20, 2018

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My advice in cases like this is to pick up the phone and tell others that you’ll be working on it. Unfortunately this workflow does not support the lock files being synched. Same issue with Dropbox and OneDrive.

Communication is key.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Yes I get this all the time, and none of the replies so far have been "answers" at all. 

 

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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The answer was there...

If multiple people work on the file as the same time, you will get this result. Technically, it doesn't have to be at the same exact time--upload speed can cause this problem too or the file was left open on someone's computer. 

 

Solution: make sure files are worked on by one person at a time. Then be sure to give enough time for the file to upload to the cloud servers and to download to the other computers before someone else works on it.

 

Although not as common, it can also happen if a computer's clock is not in sync. 

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Participant ,
Apr 10, 2021 Apr 10, 2021

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I get this all the time with inDesign, at least once a week. No idea why.

I work in the CC folder with one computer.  I store the files in CC. No one else works on the files. I have Dropbox, but do not work in it.

For me, the files are not the same. The conflicted copy will be the most up-to-date version, though sometimes I am unable to open it so will have to resort to the "real" version which may or may not be from a recent save. Sometimes most of a day's work will be lost.

Sometimes I can reopen it, save as with a new name and all seems good.

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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I work in the CC folder with one computer. 

 

So you never log into your CC account on a different computer—i.e., home work, or desktop laptop?

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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The conflicted copy will be the most up-to-date version

 

Also, are the conflicted files InDesign files? I’ve run into problems with files from other apps that have a preference to auto save at a set time interval. The save interval was less than the time it took to upload the sync file, and I was getting conflicts.

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