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My colleagues and I have encountered a problem in InDesign that I hope someone can help us with.
We have a template that has an older font. We have now purchased more licenses which has been installed on one of my colleague’s PC. But, when she opens the template in InDesign, it says that the font does not exist. When we change to the newly installed font, the font does not show up. There are only two available choices to make (two weights). The old font is of True Type and the new OTF.
The font is installed correctly, and it can be seen and used in both Illustrator and Photoshop. We can see it in InDesign and can create new documents in the application with the new font but thus not use it in old templates.
If anyone has encountered this problem and knows how to solve it, we would be grateful for your help.
Can you confirm the exact version of the opering system and the software you are using?
Can you also confirm:
She has Windows 10 Enterprise version 2004 and InDesign CC 2021 16.0.1 x64.
I know that you sometimes need to store the fonts in InDesign but in this version I can't find the folder for that.
Here is the location of the InDesign fonts folder:
Thank you Barb,
I know that you sometimes need to store the fonts in InDesign but as you say, in this version there is no such folder. 😞
It doesn't look like your picture.
I don't know whether it will help with the template, but you can create the Fonts folder at the path Barb showed and put a copy of the probematic font there.
I don't have the folder Program files. Under C:\ I have one folder named Program and one named Program (x64).
That's not an English version of Windows so you're in the right place. Open the Adobe InDesign 2021 folder and you'll find a fonts folder there.
There is no such folder as Adobe InDesign 2021 as you can see in the pictures above. 😞
Trust me I have looked for the font folder... more then one time. 🙂
Yes there is. Ignore the icon and open it.
Please show us the contents of the Adobe InDesign 2021 folder.
I don't think that's a folder, Barb. Looks like a shortcut to InDesign.exe.
BUT right-clicking on that and checking its Properties would reveal the path to the Adobe InDesign 2021 folder, wherever it is.
It is most certainly a folder, John. The fact that it's identified with an ID icon seems to be throwing a whole lot of people off and I don't understand the resistance to double-clicking it to open it.
On behalf of Adobe, you will find the fonts directory for InDesign at the following location under Windows:
C:\Program Files\Adobe\Adobe InDesign 2021\Fonts
The OP appears to be using a non-English version of Windows which may be throwing things off. That combined with the fact that the folders are not using the standard File Explorer icons are really confusing them.
I am using a “non-English” version of InDesign as well. If you put the full address specification into Windows Explorer it will get to the appropriate directory directly! 😉
Ah. It looks like it's just program instead of program files in the OP's screenshot.
I'm guessing by now that @AnnaME has opened her Adobe InDesign 2021 folder and found the Fonts folder and has moved on.
As we chat amongst ourseleves, the mystery is why Windows uses a variety of folder icons—I have colorful folder icons for Ps and In but not Ai. But colorful or plain yellow, they are all folders, and double clicking opens all of them to reveal their contents.
It is absolutely not a matter of Windows. The applications themselves can set a directory or even a file to have a custom icon. And that is what some Adobe applications have chosen to do. The installer creates the directory and then changes its attribute to have a custom icon. Not my particular cup of tea, but probably an ego trip of some product marketing or engineer type! 🙂
Sorry for not late replay but I haven't been able to test this since my colleague was buzy and I am helping her with this.
I'll try to get hold of her today.
Thank you very much everybody for your time and help so far.
The font are placed in the InDesign folder as well, they were installed there before I contacted you, but the problem is still not solved. My Windows and Adobe CC is in Swedish.
That is why I started to use a font management software,
I know it does suit every designer habits, setup, needs.
But (without advertising any brand in particular) it helped in my case.
I didn't know that you could use a font management software on a PC. I do have one on my Mac thou.
What can you reommend?
There is always a BIG disagreement between the users of the major brands.
A quick Google search will return
I am not selling or advertising, receiving any comissions. I worked with both and really enjoyed the flexibility they offer.
Be careful if you start a trial, they might move fonts and set plugins in your software that will be a bit of a pain to remove later if you change your ming. Always fully back up your system(s) before making this type of changes.