getting "cannot handle the request because a modal dialog or alert is active," but can't find modal window

Contributor ,
Jul 30, 2018 Jul 30, 2018

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I'm using InDesign CC 2018 and am trying to open 7 files by dragging them to the InDesign icon. It opens 6 of them and then I get the "cannot handle the request because a modal dialog or alert is active" pop-up. The problem is that I can't find a modal window, so I can't close it.

Screen Shot 2018-07-30 at 5.19.21 PM.png

I know that's vague but that's exactly what's happening. I'm on a 2017 iMac running High Sierra.

Thanks,

Lloyd

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correct answers 1 Correct answer

Contributor , Aug 08, 2018 Aug 08, 2018
Thanks for the reply. I force quit InDesign and haven't had the problem since.

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Adobe Employee ,
Aug 08, 2018 Aug 08, 2018

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Hi Lloyd,

Sorry about this. Could you please confirm what happens if you open all seven files one by one?

Regards,

Srishti

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Contributor ,
Aug 08, 2018 Aug 08, 2018

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Thanks for the reply. I force quit InDesign and haven't had the problem since.

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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I forced quit. And it's still happening... Not sure what to do?

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