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I'm trying to create a digital version of a newspaper I have worked on for a client. It's on its 17th edition now and I've not come across this problem before - everything has always worked perfectly.
Two of the links/images are missing from the digital version. Everything looks fine on various browsers on my Mac but the two images appear to be missing when my client tries to view the newspaper on her PC.
Any ideas? I'm stumped!
One of the images is a pdf and the other is a jpeg so I can't even put it down to file type. The same document contains lots of jpegs and pdf links/images so not sure why these two would keep throwing up problems.
Can your client see them in a different browser?
No, she has tested in two different browsers and still not seeing them.
If it helps, this is the link...
<iframe style="border: 1px solid #777;" src="https://indd.adobe.com/embed/397a6988-c9f1-48f7-abb7-ec91ea4ed2d0?startpage=1&allowFullscreen=true" width="525px" height="371px" frameborder="0" allowfullscreen=""></iframe>
On which page are the missing images?
It was the top right image on page 6 and the top right image on page 9. However, now my client can't even see the digital document, she just gets a message saying the link is broken. It seems to be happening on PCs.
Hi VickyC112 ,
opened your link from reply #3 with my Firefox browser on Windows 10.
I can see no missing images at all.
What's the Windows version your client is using?
What browser and browser version?
Thanks for testing. I got in touch with Adobe Support and they suggested it could be AdBlocker in Google Chrome which is causing the issue. My client tells me it's working fine now (after pausing AdBlocker) but I have no idea why it suddenly stopped working properly as she has had AdBlocker installed for a while and previous issues of this newspaper have all worked without problems.
I guess I'll just have to wait until I create the next issue and see what happens!
I ran into a similar issue with a placed pdf for a magazine ad showing up as a broken link when it was published online. It turned out to be a filenaming issue. I first tried replacing it with a screenshot of the ad and embedding, thinking that would idiot proof the process. I was carrying the problem forward by carrying the filename forward to the png file, even though I was embedding. As soon as I truncated the name and eliminated the offending character, it took care of the problem.
what was the offending character or the offending sequence of characters?
( ACP )
My guess is that the client did a cut and paste when they named the file.
I think the person submitting the pdf had cut and pasted the file name.
LS SEP20 KDMF | VMC_brandAds-03-dad.pdf
That divider between KDMF and VMC looked suspicious. I think that was it. All I know is that when I deleted it and replaced the file, everything worked fine.
Yes, the "pipe" character was it. Not allowed with file names e.g. on Windows.
( ACP )