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Indesign 2020 Freezing and crashing my computer

New Here ,
Feb 09, 2021 Feb 09, 2021

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Every time I use Indesign on my new macbook pro M1 chip Indesign freezes the sreen and the the hole computer crashes. This has only happened when I use Indesign. Help!

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Bug, Performance

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correct answers 1 Correct answer

Adobe Community Professional , Feb 09, 2021 Feb 09, 2021
There have been many reported problems using Creative Cloud apps with the new M1 chip on a Mac. This is because as yet the CC apps do not run natively with the M1 but rather are using Rosetta 2 (which does not support M1) in order to run. For more information see: https://helpx.adobe.com/ie/download-install/kb/apple-silicon-m1-chip.html.

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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Try upgrading to InDesign 16.1 to see if that helps.

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New Here ,
Feb 10, 2021 Feb 10, 2021

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It's now after updating to 16.1 that the whole thing doesn't work at all anymore. On 16.0 my MBP kept recovering after a while. Now on 16.1 it just freezes until it restarts by itself. So everything got worse on installing 16.1.

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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There have been many reported problems using Creative Cloud apps with the new M1 chip on a Mac. This is because as yet the CC apps do not run natively with the M1 but rather are using Rosetta 2 (which does not support M1) in order to run. For more information see: https://helpx.adobe.com/ie/download-install/kb/apple-silicon-m1-chip.html.

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Adobe Employee ,
Feb 21, 2021 Feb 21, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to useful information given earlier, I'd request you to follow troubleshooting steps suggested on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) & let us know if it helps to improve the performance.

Hope it helps.

 

Regards,

Ashutosh

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi there,

 

Sorry about the inconvenience caused. The first Beta release of InDesign for Apple silicon M1 is now available to download. Please try installing by following the instructions on this page and share your observations with us.

 

Regards,

Srishti

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New Here ,
Apr 06, 2021 Apr 06, 2021

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LATEST
Hi,

Thanks for the information about the Indesign Beta. I'll try 16.3 beta and
eventually report back to you.

Thanks
::: Alex

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