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Hello. A couple of days ago all programs are updated to 2021 version but InDesign is crushing constantly on startup. Illustrator, Photoshop and Bridge are working fine.
Hi Steve. Unfortunately not. Still crashes.
Sorry to hear about this trouble. I am hopeful that the issue is resolved by now. If not, I would request if you could share a few more details like:
We’re here to help, just need more info.
It Win 10 64bit.
Shared 5 or 6 times crash logs (today last time).
Event viewer - nothing related to Adobe.
Also uninstalled v16 and installed again (without preferences) - the same thing happening over and over again.
Illustrator and Photoshop work normally
I've the same issue.
Adobe indesign 2021 just froze on startup.
Nothing is clickable.. if you find a solution give me a thumb up
Did you try the solution I gave above?
Often restoring your InDesign preferences solves such problems:
Yes and unfortunately it didn't work either 😔
Can you tell us: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using. Was InDesign working before and then it stopped, or did you never get it to run?
I am running on windows 10.
I am working on the last version of InDesign, I don't remember the version numer exactly.
Nd It didn't work at all, the first time I've started it, it just goes like that!
I'm a Mac user so I'll let one of the Windows users help. But they'll need to know the version of InDesign you're using to help you properly.
Sorry to hear about this. Please try removing the existing installed app using Creative Cloud Cleaner Tool. Reinstall the app once done.
Also, make sure Windows 10 is updated to the latest version. Hope it helps.
To jump in the conversation since I started it 2 months ago - nothing of proposed doesn't work!
I had 2 x 3-hour chat with Adobe tech support and they did all those things and many more - nothing worked. In the meantime, there was an update on ID2021 but nothing changed... Am still working on v. 2020 since I don't have time for another chat (you always get a new staff and explanation and work on fixing starts from beginning), hopefully, will try again in a couple of days.
Anyway, a huge disappointment!
Yes, I've tried most of the solutions out there.
Also, I've tried to use an older version but it fooze!
So had again 2 chats with Adobe support - of course without a solution.
Today they notified me that they found some bug in v. 2021 and it will be fixed with next update and until then to continue using v.2020.
Same issue. No solutions. Incredible indeed. Older versions don't work. Reinstalled my whole system, removed fonts, uninstalled and trashed all adobe apps and reinstalled. Everything else works. Not Indesign. Work backing up now and anger rising. I'm really blown away by the lack of solutions and support on this stuff.
8 months later and 2 updates in the meantime, 2 more chats with support ... the problem is not resolved.